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- Tasks: Lead a dynamic team in quality control and returns management at our Swindon warehouse.
- Company: Join OKA, a vibrant furniture and homeware retailer with a passion for beautiful living.
- Benefits: Enjoy 33 days holiday, generous discounts, and a supportive work environment.
- Why this job: Make a real impact in a fun, fast-paced setting while developing your leadership skills.
- Qualifications: Experience in warehouse operations and strong leadership abilities are essential.
- Other info: Be part of a growing brand with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Warehouse Supervisor role at OKA. Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK – and are excited to have recently opened our third store in the US – an established Interior Design and Trade business, a mail-order service and a thriving website.
We are currently looking to recruit a full-time Warehouse Supervisor to oversee our Quality Control and Returns team based at Swindon in our 3PL warehouse.
About Us
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for a proactive and detail-oriented supervisor with strong leadership skills and a commitment to continuous improvement. Reporting to the Head of Operations, the Warehouse Supervisor will play a key role in ensuring the efficient and accurate handling of returns, maintaining high standards of product quality, and delivering exceptional customer satisfaction.
Key Responsibilities
- Lead and manage the QC & Returns team, ensuring efficient processing of returned items, orders and adherence to quality standards.
- Oversee the inspection of returned goods, identifying defects and determining appropriate next steps.
- Conduct quality control checks on incoming and returned products to ensure they meet company standards.
- Oversee and ensure the accurate and timely updating of all paperwork and warehouse management systems for returns and quality control.
- Supervise the picking, packing, and dispatch of both domestic ("Store Seconds") and international orders, ensuring efficiency and accuracy.
- Effectively plan and allocate resources, including staffing, equipment, and time, to meet daily operational demands and seasonal peaks.
- Manage inventory accuracy within the QC and returns area, including conducting regular cycle counts, investigating discrepancies, and ensuring Inventory records (NetSuite) are precise.
- Oversee the dedicated inventory of spare parts, managing their receipt, organization, and distribution to support repair and quality control processes.
- Monitor and analyze returns data to identify trends and develop strategies for reducing return rates.
- Collaborate with internal departments (customer service, logistics, and PD) to resolve quality-related issues and implement process improvements.
- Develop and implement procedures to streamline the returns process and enhance operational efficiency.
- Train, coach, and support team members to maintain high performance and ensure accurate assessments.
- Ensure compliance with health and safety regulations within the QC & Returns area.
- Maintain accurate records and produce regular reports on team performance and returns metrics.
- Act as a key point of contact for escalated quality or returns-related inquiries, ensuring timely resolution.
About You
- Proven experience in a QC, returns management, or warehouse operations role within a fast‑paced environment.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent organizational and time‑management skills, with the ability to prioritize tasks effectively.
- High attention to detail and a commitment to maintaining quality standards.
- Strong analytical skills with the ability to interpret data and identify trends.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with inventory or returns management systems.
- Knowledge of health and safety regulations in a warehouse setting.
- Passion for the OKA brand and a commitment to delivering exceptional service.
Benefits Package
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Generous staff discount: 50 %, plus additional discount in Outlet stores.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company Bonus Scheme.
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Application
If successful you will become part of the OKA family, a fast‑paced and dynamic business. To apply please send your CV and details of your current salary, salary expectations, notice period and right to work information via the link provided.
Warehouse Supervisor in Swindon employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Supervisor in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at OKA or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching OKA's values and culture. Show them you’re not just a fit for the role but also for their team. Bring examples of how you've led teams and improved processes in your previous roles.
✨Tip Number 3
Practice common interview questions related to warehouse operations and quality control. We all know that confidence is key, so rehearse your answers until they feel natural and engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Warehouse Supervisor in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Warehouse Supervisor role. Highlight your leadership experience and any relevant warehouse operations background to catch our eye!
Show Your Passion: Let us know why you love the OKA brand! Share your enthusiasm for creating beautiful and practical homes in your application. A genuine passion can really set you apart from other candidates.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OKA
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Warehouse Supervisor. Familiarise yourself with quality control processes and returns management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight how you motivated your team and ensured high standards were met. This is crucial for demonstrating that you can thrive in a nurturing environment like OKA.
✨Be Data Savvy
Since the role involves monitoring returns data and identifying trends, brush up on your analytical skills. Be ready to discuss how you've used data to drive improvements in previous roles. This will show that you can contribute to reducing return rates effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the QC & Returns team faces. This not only shows your interest but also helps you gauge if OKA is the right fit for you.
