At a Glance
- Tasks: Support daily operations, manage stock, and provide excellent customer service.
- Company: Join the OKA family, a fun and nurturing homeware retailer.
- Benefits: Enjoy discounts, birthday off, enhanced maternity pay, and more perks.
- Other info: Flexible hours with opportunities for growth in a creative environment.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Retail experience preferred, strong customer service skills, and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking to recruit a full-time Retail Outlet Operative to support our Retail Team, based at OKA Godstone in the Surrey countryside. One of our first three outlet stores that has deliveries of new outlet stock every week and at least a 25% discount of each item.
About Us: We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Retail Outlet Operative with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, you’ll support the smooth day-to-day operations of the outlet store. You’ll play a key part in maintaining a professional, tidy and safe environment for both customers and the team.
Key Responsibilities:
- This is a hybrid role covering both stockroom and shop floor responsibilities.
- Receive deliveries, unload stock, and complete relevant paperwork.
- Move and manage stock in the stockroom, ensuring accuracy, organisation, and follow-up of discrepancies.
- Maintain a clean, tidy, and well-organised stockroom at all times.
- Support inventory control, including cycle counts, stock checks, and management of faulty or unlabelled items.
- Support promotional setups, seasonal changes, and general store preparation.
- Provide strong shop floor support, including serving customers, handling enquiries, and assisting with sales transactions.
- Replenish stock and maintain high visual merchandising standards across the store.
- Work closely with the team to ensure smooth day-to-day store operations and a positive customer experience.
- Be flexible and proactive in supporting both sales and operational needs across the store.
About You:
- Previous experience in a retail or stockroom environment (homeware or furniture experience preferred).
- Strong customer service skills with a positive, can-do attitude.
- Reliable and proactive team player.
- Good organisational skills and attention to detail.
- Able to work flexibly, including weekends and peak trading periods.
- Physically fit and comfortable with manual handling tasks.
- Confident communicator and problem-solver.
- Passionate about interiors and the OKA brand.
Our Values:
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
- Be In It Together – approachable, personable, committed to shared success.
- Think Big – creative, innovative, solutions orientated.
- Own It – curious, persistent, drives results.
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.
Our Benefits Package:
- Length of Service increases.
- Day off for your birthday.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company pension scheme, life assurance cover, free eye tests, cycle-to-work scheme, interest-free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
About OKA: Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established interior design and trade business, a mail-order service and a thriving website.
Retail Outlet Operative in Surrey employer: OKA
At OKA, we pride ourselves on fostering a fun and nurturing work environment where our employees feel valued and empowered to thrive. As a Retail Outlet Operative at our picturesque Godstone location, you'll enjoy a generous employee discount, opportunities for personal growth, and a supportive team culture that encourages creativity and collaboration. Join us in creating exceptional customer experiences while being part of a dynamic and fast-paced family business dedicated to making every home beautiful.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Outlet Operative in Surrey
✨Tip Number 1
Get to know the company culture before your interview. Check out OKA's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a great experience for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with the Store Manager.
✨Tip Number 3
Be proactive during the interview. Ask questions about the team dynamics and how they support each other. This shows that you’re not just looking for a job, but you want to be an active part of their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a big plus in retail.
We think you need these skills to ace Retail Outlet Operative in Surrey
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Mention any previous experience you have in a retail or stockroom environment, especially if it's related to homeware or furniture. We want to see that you're excited about the role and the OKA brand!
Be Clear and Concise:Keep your CV and cover letter straightforward and to the point. Highlight your key skills and experiences that match the job description. We appreciate clarity, so make it easy for us to see why you'd be a great fit for our team!
Tailor Your Application:Make sure to customise your application for this specific role. Use keywords from the job description, like 'customer service', 'team player', and 'organisational skills'. This shows us that you've done your homework and are genuinely interested in joining our team.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the link provided in the job listing!
How to prepare for a job interview at OKA
✨Know the Brand Inside Out
Before your interview, take some time to research OKA and its values. Understand their commitment to customer service and how they create a fun environment. This will help you align your answers with their culture and show that you're genuinely interested in being part of the team.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail or stockroom experience, especially if it relates to homeware or furniture. Prepare specific examples of how you've handled stock management, customer service, or any challenges you've faced. This will demonstrate your capability and readiness for the role.
✨Emphasise Teamwork and Flexibility
Since the role requires working closely with a team, highlight your ability to collaborate and support others. Share instances where you've been proactive in helping your colleagues or adapting to changing situations. This will show that you embody the 'Be In It Together' value.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, store operations, or upcoming promotions. This not only shows your interest but also gives you insight into whether this is the right fit for you.
