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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join OKA, a vibrant brand passionate about beautiful homes and interiors.
- Benefits: Enjoy a competitive benefits package including health plans and birthday leave.
- Why this job: Make a real impact in a luxury retail environment while developing your leadership skills.
- Qualifications: Retail management experience and a passion for customer service are essential.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
OKA Royal Tunbridge Wells, England, United Kingdom
2 days ago Be among the first 25 applicants
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Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.
ABOUT US
At OKA, our Concession Managers play a pivotal role in representing the OKA brand within luxury department stores or partner retail locations. You will lead a dedicated team, ensuring that our beautiful, practical, and comfortable collections are showcased impeccably, delivering an outstanding customer experience that reflects the OKA ethos.
We are currently looking to recruit a Store Manager (Maternity Cover 9 months) to support our Retail Team, based within Hoopers department store in Tunbridge Wells, Kent.
We are honoured to be amongst the mix of eclectic luxury brands in the renowned Hoopers department store of Tunbridge Wells. Inside, our customers will find all the smaller essentials from our collection, perfect as finishing touches for the home or to give as gifts.
KEY RESPONSIBILITIES:
Concession Operations:
- Oversee all operational aspects of the concession, maintaining high stands of presentation, merchandising and stock management inline with OKA brand guidelines
- Work collaboratively with the host store management and teams to ensure smooth running of the concession area
- Manage scheduling, staffing levels and performance within your concession team
Customer Experience:
- Lead by example providing exceptional customer service that reflect the OKA brand values
- Develop and maintain client relationships through personalised service and clienteling initiatives
- Handle customer enquiries and resolves issues promptly and professionally
- Represent OKA at all times, ensuring brand standards are upheld and enhanced within the concession environment
Team Leadership and Development:
- Recruit, onboard and train concession staff to deliver excellent product knowledge and customer engagement
- Motivate, develop and manage your team to meet sales targets and KPIs
- Encourage a positive, inclusive team culture aligned with OKAs values
- Proactively drive sales performance, analyse concession metrics and implement strategies to maximise revenue
- Assist with promotional activities. in store events and product launches in collaboration with OKA retail and marketing teams
ABOUT YOU
- Proven retail management experience, ideally within concessions or department store environments
- Strong commercial acumen with a track record of driving sales in a luxury or premium retail setting.
- Passionate about delivering outstanding customer service and developing teams.
- Excellent interpersonal and communication skills, comfortable liaising with multiple stakeholders.
- Organised and proactive, with the ability to multitask and problem-solve effectively.
- Passion for interiors, design, and the OKA brand is highly desirable
- Flexible approach to working hours, including weekends and holidays
OUR VALUES
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
- Be In It Together – approachable, personable, committed to shared success.
- Think Big – creative, innovative, solutions orientated.
- Own It – curious, persistent, drives results.
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.
OUR BENEFITS PACKAGE
- Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company
- Bonus Scheme
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
Seniority level
- Seniority levelAssociate
Employment type
- Employment typeFull-time
Job function
- Job functionCustomer Service
- IndustriesFurniture and Home Furnishings Manufacturing
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Store Manager (Maternity Cover) employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager (Maternity Cover)
✨Tip Number 1
Get to know the company inside out! Research OKA's values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who truly gets what they stand for.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team culture, plus it might just get your foot in the door!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager (Maternity Cover)
Some tips for your application 🫡
Show Your Passion for Interiors: When you're writing your application, let your love for interiors and design shine through. Mention any relevant experience or personal projects that reflect your passion for creating beautiful spaces.
Tailor Your CV to the Role: Make sure your CV highlights your retail management experience, especially in luxury settings. Use keywords from the job description to show that you understand what OKA is all about and how you can contribute.
Be Personable in Your Cover Letter: Your cover letter is a chance to show us your personality! Share a bit about yourself and why you want to be part of the OKA family. Remember, we value being approachable and personable.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at OKA
✨Know the Brand Inside Out
Before your interview, dive deep into OKA's ethos and product range. Familiarise yourself with their collections and values, as this will help you demonstrate your passion for the brand and how you can embody its principles in your role.
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, develop, and drive performance. Highlight any specific achievements that showcase your leadership style.
✨Customer Service is Key
OKA prides itself on exceptional customer service. Be ready to discuss your approach to delivering outstanding customer experiences and how you've handled challenging situations in the past. Use specific examples to illustrate your commitment to putting the customer first.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and commercial acumen. Think about scenarios you might face in the role, such as managing stock levels or resolving customer complaints, and prepare thoughtful responses that reflect your proactive and organised approach.
