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For Companies At a Glance
- Tasks: Assist in stock management and create stunning showroom displays.
- Company: Join OKA, a vibrant brand passionate about beautiful interiors.
- Benefits: 33 days holiday, health cash plan, and discounts on 60+ retailers.
- Why this job: Be part of a dynamic team and enhance customer experiences.
- Qualifications: Previous retail experience and a love for home decor.
- Other info: Flexible hours and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an agile and proactive Stock and Visual Merchandising Assistant with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Stock and Showroom Assistant is responsible for assisting in the organisation and execution of the general daily activities of the store, ensuring the team delivers an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors. This is a blended role combining stock management, visual merchandising, and customer experience to support the overall efficiency and presentation of the store while delivering exceptional service.
Key Responsibilities
- Receive deliveries, unload stock, and complete all relevant delivery paperwork.
- Move stock to the stockroom, ensuring discrepancies are recorded and followed up.
- Keep the stockroom clean, tidy, and organised at all times.
- Support inventory control, including cycle counts and stock checks.
- Identify and manage faulty or unlabelled stock to maintain customer service standards.
- Package and book out stock correctly for customer orders and courier dispatches.
- Pick and prepare stock for the sales team as needed.
- Assist with promotional setups, sales events, and seasonal store preparations.
- Support testing and feedback on new stock management processes.
- Train new team members on operational procedures and stock handling policies.
- Maintain tidy, visually appealing commercial bays and showroom areas.
- Ensure the store is consistently merchandised to OKA’s brand standards.
- Replenish shop floor stock based on VM and management guidance.
Customer Service
- Provision of exceptional customer service to OKA customers.
- Providing advice and guidance on products to customers in person and via phone.
- Generating and maximising revenue to meet sales targets.
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes.
- Identifying sales opportunities.
- Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS).
- Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas.
About You
- Previous luxury retail experience, ideally within the furniture or homeware sectors.
- Passion for providing best-in‑class customer service and building lasting customer relationships.
- Proven soft selling skills, including link‑selling of complimentary products.
- Good organisational skills and the ability to prioritise.
- Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training.
- Target‑driven.
- Keen interest and enthusiasm for beautiful interiors.
- A creative, problem‑solving spirit.
- Passion for the OKA brand.
Our Benefits Package
- 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company Bonus Scheme.
- Discounts on 60+ UK retailers via My OKA benefits platform.
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast‑paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
About OKA
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British‑born, today we have 14 stores across the UK – an established Interior Design and Trade business, a mail‑order service and a thriving website.
Stock and Showroom Operative employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock and Showroom Operative
✨Tip Number 1
Get to know the company culture! Before your interview, dive into OKA's values and mission. Show us that you’re not just a fit for the role, but also for the team. A little research goes a long way!
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. We love hearing those stories!
✨Tip Number 3
Be ready to showcase your organisational skills! We want to hear how you keep things tidy and efficient, especially in a busy retail environment. Prepare some examples of how you’ve managed stock or improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the OKA family. Let’s make it happen!
We think you need these skills to ace Stock and Showroom Operative
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for beautiful interiors shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing customer experiences.
Tailor Your CV: Make sure your CV highlights your previous luxury retail experience and any relevant skills. We love seeing how your background aligns with the Stock and Showroom Operative role, so don’t hold back on showcasing your talents!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the OKA family!
How to prepare for a job interview at OKA
✨Know Your Stuff
Before the interview, brush up on your knowledge of the OKA brand and its products. Familiarise yourself with their style, values, and customer service approach. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is key for a role that focuses on enhancing the retail experience.
✨Demonstrate Your Organisational Skills
Since the role involves stock management and visual merchandising, be ready to discuss how you stay organised in a fast-paced environment. Share specific strategies you use to keep track of inventory and maintain a tidy workspace.
✨Be Ready to Get Creative
The job requires a creative problem-solving spirit, so think of examples where you've had to come up with innovative solutions. Whether it’s a unique display idea or a way to improve customer interactions, showcasing your creativity can set you apart.
