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For Companies At a Glance
- Tasks: Support daily operations, manage stock, and assist with customer orders in a vibrant retail environment.
- Company: Join OKA, a passionate homeware retailer with a love for beautiful living.
- Benefits: Enjoy 33 days holiday, generous discounts, and a supportive work culture.
- Why this job: Be part of a dynamic team and help create unique home experiences for customers.
- Qualifications: Retail experience preferred, strong customer service skills, and a passion for interiors.
- Other info: Flexible hours, great career growth, and a fun, collaborative atmosphere.
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.
We are currently looking to recruit a part-time Retail Outlet Operative (16 hours per week) to support our Retail Team, based at our Outlet store in Bicester. This is a 6 month fixed term contract.
These positions will be working set days of Wednesday and Friday from 8:00 – 16:00.
ABOUT US
The Bicester outlet store offers a curated selection of seasonal favourites and timeless pieces at an irresistible value. From hand-crafted furniture and rugs to patterned cushions and elegant accessories, the Outlet will feature an ever-changing range and limited availability, making each visit a chance to take home a unique treasure.
Reporting directly to the Store Manager as a Retail Outlet Operative, you’ll support the smooth day-to-day operations of the outlet store. You’ll play a key part in maintaining a professional, tidy and safe environment for both customers and the team
KEY RESPONSIBILITIES
- Receive deliveries, unload stock, and complete all relevant delivery paperwork.
- Move stock to the stockroom, ensuring discrepancies are recorded and followed up.
- Keep the stockroom clean, tidy, and organised at all times.
- Support inventory control, including cycle counts and stock checks.
- Identify and manage faulty or unlabelled stock to maintain customer service standards.
- Package and book out stock correctly for customer orders and courier dispatches.
- Pick and prepare stock for the sales team as needed.
- Assist with promotional setups, sales events, and seasonal store preparations.
- Support testing and feedback on new stock management processes
ABOUT YOU
- Previous experience in a retail or stockroom environment (homeware or furniture experience preferred).
- Strong customer service skills with a positive, can-do attitude.
- Reliable and proactive team player.
- Good organisational skills and attention to detail. Able to work flexibly, including weekends and peak trading periods.
- Physically fit and comfortable with manual handling tasks.
- Confident communicator and problem-solver.
- Passionate about interiors and the OKA brand.
OUR VALUES
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
- Be In It Together – approachable, personable, committed to shared success.
- Think Big – creative, innovative, solutions orientated.
- Own It – curious, persistent, drives results.
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), pro rata, plus.
- Length of Service increases
- Day off for your birthday
- Health Cash Plan Generous staff discount
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company bonus Scheme
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
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Retail Outlet Operatives employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Outlet Operatives
✨Tip Number 1
Get to know the brand! Before your interview, dive into OKA's story and values. Understanding their passion for beautiful homes will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a great experience for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your organisational skills! As a Retail Outlet Operative, you'll need to keep things tidy and efficient. Bring up any relevant experiences where you've managed stock or organised spaces effectively to demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and comfortable with the online process, which is super important in today’s retail environment.
We think you need these skills to ace Retail Outlet Operatives
Some tips for your application 🫡
Show Your Passion for Interiors: When you're writing your application, let your love for homeware and interiors shine through! Mention any relevant experience or personal projects that reflect your passion for creating beautiful spaces.
Tailor Your CV: Make sure your CV is tailored to the Retail Outlet Operative role. Highlight your previous retail or stockroom experience, and don’t forget to showcase your customer service skills – we want to see how you put the customer first!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the OKA family!
How to prepare for a job interview at OKA
✨Know the Brand Inside Out
Before your interview, take some time to really understand OKA's values and what they stand for. Familiarise yourself with their product range and the unique shopping experience they offer. This will not only show your enthusiasm but also help you connect your own experiences to their brand ethos.
✨Showcase Your Customer Service Skills
As a Retail Outlet Operative, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your positive attitude and problem-solving skills during the interview.
✨Be Ready for Practical Questions
Expect questions that assess your organisational skills and ability to handle stock. You might be asked how you would manage inventory or deal with discrepancies. Brush up on your retail knowledge and think through scenarios that could arise in the stockroom.
✨Emphasise Teamwork and Flexibility
OKA values collaboration and a proactive approach. Be prepared to discuss how you work well in a team and your willingness to adapt to different situations. Share examples of times when you've contributed to a team's success or taken on extra responsibilities.
