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- Tasks: Support the Retail Operations Manager with daily administrative tasks and ensure smooth store operations.
- Company: OKA is a British furniture and homeware retailer passionate about creating beautifully curated spaces.
- Benefits: Enjoy 33 days holiday, 50% staff discount, health cash plan, and more perks!
- Why this job: Join a collaborative team and play a key role in enhancing customer experiences in retail.
- Qualifications: Previous retail support experience, strong organisational skills, and proficiency in Microsoft Office required.
- Other info: Be part of a dynamic business with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Retail Operations Assistant role at OKA
Overview
We are currently looking to recruit a full-time Retail Operations Assistant. OKA is a furniture and homeware retailer with a passion for creating beautifully curated spaces. We are British-born with 13 stores across the UK, an established interior design and trade business, a mail-order service, and a thriving website.
We’re looking for a highly organised and proactive Retail Operations Assistant to support the Retail Operations Manager and ensure the smooth and efficient running of our store operations. This is an excellent opportunity for someone with strong administrative skills and a keen interest in retail to play a key role behind the scenes in supporting the success of our retail estate.
About Us
At OKA, we are passionate about creating beautifully curated spaces, and that passion is shared by every member of our team. From our stores to our support functions, we believe in collaboration, attention to detail, and delivering excellence in everything we do.
Key Responsibilities
- Provide day-to-day administrative support to the Retail Operations Manager, assisting with the coordination of key operational tasks across all store locations.
- Act as a first point of contact for store teams on general operational queries, ensuring issues are logged, tracked, and resolved in a timely manner.
- Assist with the preparation and distribution of operational communications, store briefs, and weekly updates, ensuring clarity and consistency across the retail network.
- Support the scheduling, preparation, and follow-up for store and head office meetings, including minute-taking and action tracking.
- Assist with the management of store documentation, including health & safety records, compliance checklists, standard operating procedures, and training materials.
- Help coordinate the creation and maintenance of monthly rotas, working alongside Store Managers and the Retail Operations Manager to ensure accuracy and coverage.
- Support the payroll process by collating timesheets, checking for discrepancies, and ensuring all relevant data is submitted on time.
- Maintain and update internal systems, trackers, and databases related to store performance, training completion, maintenance requests, and compliance.
- Coordinate small-scale store maintenance requests, working with approved suppliers and contractors to schedule visits and ensure timely resolution.
- Assist in the onboarding of new store staff by preparing welcome packs, updating system access, and ensuring all required documentation is completed.
- Provide administrative support on the rollout of operational initiatives, seasonal campaigns, and new store openings by managing timelines, materials, and logistics.
- Ensure all administrative and reporting tasks are completed to a high standard, with a keen eye for accuracy and attention to detail.
About You
- Previous experience in a retail support, operations, or administrative role, ideally within a head office or multi-site retail environment.
- Exceptionally organised with the ability to manage multiple tasks, deadlines, and priorities with confidence and accuracy.
- Strong written and verbal communication skills, with the ability to liaise clearly and professionally with a wide range of stakeholders.
- A problem-solver who takes initiative and enjoys creating structure and clarity in fast-moving environments.
- High level of proficiency in Microsoft Office (especially Excel, Outlook, and PowerPoint); experience with retail systems and workforce platforms is a plus.
- Comfortable working with data, reports, and checklists to support operational decisions and process improvements.
- Strong attention to detail, with a commitment to maintaining high standards and following through on tasks.
- A team player with a positive, can-do attitude and a willingness to support others wherever needed.
- Passionate about retail and excited to support the day-to-day operations that make our customer experience exceptional.
Our Benefits Package
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Generous staff discount: 50% following probation
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Discounts on 60+ UK retailers via My OKA benefits platform
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your current salary, salary expectations, notice period and right to work information via the link provided.
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Retail Operations Assistant employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Assistant
✨Tip Number 1
Familiarise yourself with OKA's brand and values. Understanding their passion for beautifully curated spaces will help you align your responses during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being proficient in these tools is crucial for the role, so consider taking a quick online course or tutorial to boost your confidence.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of specific instances where you've taken initiative to resolve issues or improve processes, as this aligns perfectly with the proactive nature of the Retail Operations Assistant role.
We think you need these skills to ace Retail Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail support or administrative roles. Emphasise your organisational skills and any specific achievements that demonstrate your ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention how your skills align with the responsibilities listed in the job description, particularly your problem-solving abilities and attention to detail.
Highlight Relevant Skills: In your application, focus on your proficiency in Microsoft Office, especially Excel, as well as any experience with retail systems. Provide examples of how you've used these skills in previous roles to support operational decisions.
Follow Application Instructions: Ensure you include all requested information in your application, such as current salary, salary expectations, notice period, and right to work details. This shows attention to detail and respect for the application process.
How to prepare for a job interview at OKA
✨Show Your Organisational Skills
As a Retail Operations Assistant, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with team members or stakeholders in previous roles.
✨Demonstrate Problem-Solving Abilities
The role requires a proactive approach to resolving issues. Think of specific instances where you identified a problem and took the initiative to solve it. Highlighting your problem-solving skills will show that you're a valuable asset to the team.
✨Express Your Passion for Retail
Show enthusiasm for the retail industry and the company’s mission. Research OKA's values and products, and be prepared to discuss why you want to work there. Your passion can set you apart from other candidates.
