Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant retail team and create an exceptional shopping experience for customers.
- Company: Join OKA, a passionate homeware brand with a fun and nurturing culture.
- Benefits: Enjoy 33 days holiday, enhanced maternity pay, and a range of employee perks.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Proven retail management experience, strong leadership skills, and a flair for interiors.
- Other info: Flexible working hours and opportunities for professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.
We are currently looking to recruit a full-time Outlet Store Manager to support our Retail Team, based at our brand-new concession in Bicester Avenue Garden Centre. OKA Bicester is our fourth concession, following the successful introduction of the brand into the renowned Hoopers Department Store in Tunbridge Wells, Kent, and more recently, the opening of an OKA concession within the Redbrick department store near Leeds.
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Retail Director, the Outlet Store Manager is responsible for the management and performance of our new OKA retail space. The Store Manager will be responsible for managing all sales and operational requirements of the store. Supported by your Retail Director and the broader Retail team, you will lead and deliver best-in-class customer experience, while driving sales by empowering the store team to surprise and delight our customers.
Key Responsibilities
- Store Operations
- Organising and executing all general daily activities and operational requirements of the store
- Proactively motivating and leading the store teams to exceed targets and KPIs
- Working with our Visual Merchandising team to update and maintain exceptional standards of store presentation and organisation
- Working with Business Leads to ensure smooth operations
- Customer Service
- Role‑modelling the provision of exceptional customer service to OKA customers
- Leading the store teams to deliver the highest possible standards of customer service – both face to face and via phone – in the most efficient and effective manner
- Establishing meaningful, long‑term relationships with our customers via clienteling and customer loyalty initiatives
- People and Culture
- Maintaining a key presence on the shopfloor to role model excellent service standards
- Recruitment and onboarding of a passionate, dedicated and dynamic retail store team
- Managing store staffing levels, workload and schedule
- Managing store team performance and leading them to achieve revenue targets and objectives
- Provision of training, learning and development and regular performance reviews for your retail store team to support their professional development
- Creating a culture of recognition within your store team, celebrating achievements and contributing to high levels of morale and employee engagement
- Responsibility for legal compliance and health and safety
- Partnering with our Trade, Interior Design and Marketing departments, to provide open and welcoming support with sales, customer queries and hosting a regular schedule of campaigns and events
- Role‑modelling our Company Values and Behaviours
Our Values
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints
- Be In It Together – approachable, personable, committed to shared success
- Think Big – creative, innovative, solutions orientated
- Own It – curious, persistent, drives results
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity
About You
- Experienced retail Store Manager with proven track record, ideally gained within a luxury furniture or homeware retail environment
- Confident communicator with excellent interpersonal skills
- Natural flair for interiors and store merchandising
- Experience and enthusiasm for high‑end retail environments
- Extensive selling skills and the ability to motivate others
- Flexible approach to working hours as the sector demands
- Tenacious, hardworking and reliable
- Strong leadership, management, and organisational skills
- Passion for the OKA brand
Benefits Package
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases
- Day off for your birthday
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast‑paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
Outlet Store Manager employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outlet Store Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out OKA's social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it's really like to work at OKA. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining the OKA family.
We think you need these skills to ace Outlet Store Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for homeware and interiors shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating beautiful spaces for our customers.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Outlet Store Manager role. Highlight your retail management experience and any achievements that demonstrate your ability to lead a team and drive sales.
Be Personable: In your cover letter, don’t be afraid to show a bit of your personality! We value a positive attitude and a friendly approach, so let us know how you connect with customers and inspire your team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at OKA!
How to prepare for a job interview at OKA
✨Know Your Stuff
Before the interview, dive deep into OKA's brand values and product offerings. Familiarise yourself with their unique selling points and how they create a customer-centric experience. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As an Outlet Store Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, especially in high-pressure situations. Highlight your ability to drive sales and enhance customer service through strong leadership.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific scenarios where you turned a negative customer experience into a positive one or how you handled team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Passion for Interiors
OKA is all about creating beautiful spaces. Share your personal passion for interiors and any relevant experience in merchandising or design. Discuss how you can bring creativity to the store layout and customer interactions, making the shopping experience memorable.
