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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer service and drive sales.
- Company: Join OKA, a passionate homeware retailer with a fun and nurturing culture.
- Benefits: Enjoy 33 days holiday, competitive pay, and a supportive work environment.
- Why this job: Be part of a creative team that inspires customers to create beautiful homes.
- Qualifications: Retail management experience and a passion for home furnishings required.
- Other info: Flexible hours and excellent career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.
We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team, based at our beautiful store in Marlow, Buckinghamshire. In a pretty Georgian town, just an hour outside of London, sits our Marlow store. At OKA Marlow our customers are able to view our curated collection of large and small OKA pieces showcased in seasonal sets.
Overview
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner. You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers.
Key responsibilities
- Provision of exceptional customer service to OKA customers
- Providing advice and guidance on products to customers in person and via phone
- Generating and maximising revenue to meet sales targets
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
- Identifying sales opportunities
- Promoting the OKA Home Stylist and Interior Design Service (IDS) services
- Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas
- Role-modelling our Company Values and Behaviours
Our Values
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints
- Be In It Together - approachable, personable, committed to shared success
- Think Big - creative, innovative, solutions orientated
- Own It - curious, persistent, drives results
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity
About You
- Professional retail experience in a management or supervisory position
- Extensive selling skills and the ability to motivate others
- Thorough knowledge of the furniture/home furnishings market
- Flexible approach to working hours as the sector demands
- Strong leadership, management, and organisational skills
- Problem-solver, excellent team player
- A creative, problem-solving spirit
- Passion for the OKA brand
Our Benefits Package
33 days holiday (including)
Assistant Store Manager in Marlow employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Marlow
✨Tip Number 1
Get to know the company culture before your interview. Dive into OKA's values and mission, and think about how your experience aligns with their focus on customer service and creativity. This will help you stand out as someone who truly gets what they're all about.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've provided exceptional customer service or led a team in the past. We want to hear about your successes and how you can bring that energy to the Marlow store.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! Connect with current employees on LinkedIn or engage with OKA’s social media. Show your enthusiasm and get a feel for the team dynamics – it could give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the OKA family. Let’s make this happen!
We think you need these skills to ace Assistant Store Manager in Marlow
Some tips for your application 🫡
Show Your Passion for Home Decor: When writing your application, let your love for beautiful and practical homes shine through. Share any personal experiences or projects that reflect your passion for home decor and how it aligns with OKA's values.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in providing exceptional customer service. Use specific examples of how you've gone above and beyond for customers in previous roles to demonstrate your commitment to putting the customer first.
Be Yourself: We want to see the real you! Don’t be afraid to inject a bit of personality into your application. Show us your playful side and how you can energise others, as this is key to thriving in our fun and nurturing environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at OKA
✨Know the Brand Inside Out
Before your interview, dive deep into OKA's history, values, and product range. Understanding their passion for creating beautiful and comfortable homes will help you connect with the brand during your conversation.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service standards.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations or provide exceptional service, showcasing your problem-solving skills and customer-first attitude.
✨Emphasise Your Passion for Home Design
Since OKA is all about creating beautiful spaces, share your personal interest in home design and furnishings. Talk about any relevant experiences or projects that highlight your creativity and understanding of the market.
