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- Tasks: Support the Retail Team and ensure exceptional customer service in a vibrant store environment.
- Company: Join OKA, a dynamic furniture and homeware retailer with a fun culture.
- Benefits: Enjoy a birthday day off, health cash plan, and various employee perks.
- Why this job: Be part of a passionate team that values creativity and customer satisfaction.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: Great career growth opportunities in a fast-paced, supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking to recruit a full‑time Assistant Manager to support our Retail Team, based at our store in Knutsford, Cheshire. The iconic building provides a stunning backdrop for our two floors of furniture and accessories. We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive.
We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service – both face to face and via phone – in the most efficient and effective manner.
You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers.
Key Responsibilities- Provision of exceptional customer service to OKA customers
- Providing advice and guidance on products to customers in person and via phone
- Generating and maximising revenue to meet sales targets
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
- Identifying sales opportunities
- Promoting the OKA Home Stylist and Interior Design Service (IDS) services
- Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back‑office areas
- Role‑modeling our Company Values and Behaviours
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints
- Be In It Together – approachable, personable, committed to shared success
- Think Big – creative, innovative, solutions oriented
- Own It – curious, persistent, drives results
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity
- Professional retail in a management or supervisory position
- Extensive selling skills and the ability to motivate others
- Thorough knowledge of the furniture/home furnishings market
- Flexible approach to working hours as the sector demands
- Strong leadership, management, and organisational skills
- Problem‑solver, excellent team player
- A creative, problem‑solving spirit
- Passion for the OKA brand
- Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company bonus scheme
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle‑to‑work scheme, interest‑free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast‑paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British‑born, today we have 14 stores across the UK – an established Interior Design and Trade business, a mail‑order service and a thriving website.
Assistant Store Manager in Knutsford employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Knutsford
✨Tip Number 1
Get to know the company culture before your interview. Dive into OKA's values and think about how you can embody them. This will help you connect with the team and show that you're a perfect fit!
✨Tip Number 2
Practice your customer service skills! Since you'll be providing exceptional service, role-play scenarios with friends or family. This will help you feel confident and ready to impress during your interview.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've motivated a team or solved a problem creatively. Be ready to share these stories in your interview to demonstrate your proactive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the OKA family right from the start!
We think you need these skills to ace Assistant Store Manager in Knutsford
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific experiences that highlight your enthusiasm for customer service and how you’ve made a positive impact in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager role. Highlight relevant skills and experiences that align with our values, like teamwork and problem-solving, to show us you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the OKA family!
How to prepare for a job interview at OKA
✨Know the Brand Inside Out
Before your interview, make sure you research OKA thoroughly. Understand their values, product range, and what sets them apart in the furniture market. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire others and drive results, as this aligns with the company's focus on teamwork and shared success.
✨Demonstrate Customer-Centric Thinking
OKA places a strong emphasis on exceptional customer service. Be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where you identified sales opportunities or provided outstanding service, as this will resonate well with the interviewers.
✨Embrace the Company Culture
Familiarise yourself with OKA's company culture and values. During the interview, express how your personal values align with theirs, especially around being playful and thinking big. Show that you're not just looking for a job, but a place where you can thrive and contribute positively to the team.
