At a Glance
- Tasks: Lead a dynamic retail team and enhance customer experiences in a vibrant store environment.
- Company: Join a fun and nurturing company culture at OKA, a luxury homeware brand.
- Benefits: Enjoy 33 days holiday, health cash plan, discounts, and more perks.
- Other info: Flexible hours and excellent career growth opportunities await you.
- Why this job: Be part of an innovative team that values creativity and customer service.
- Qualifications: Retail experience, strong communication skills, and a flair for interior design.
The predicted salary is between 25000 - 30000 £ per year.
We are currently looking to recruit a full-time Supervisor to support our Retail Team, based at our brand-new concession in Fenwick Kingston. OKAKingston is our fourth concession, following the successful introduction of the brand into the renowned Fenwicks Department Store in Newcastle.
ABOUT US
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Supervisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Store Supervisor is responsible for providing an enhanced retail experience for OKA customers through the provision of instore design, room planning and styling services. The Supervisor will support the ongoing success of Kingston and will be responsible for assisting the Store Manager in all sales and operational requirements of the store.
KEY RESPONSIBILITIES
- Store Operations: Organising and executing all general daily activities and operational requirements of the store, proactively motivating and leading the store teams to exceed targets and KPIs, working with our Visual Merchandising team to update and maintain exceptional standards of store presentation and organisation, working with Business Leads to ensure smooth operations.
- Customer Service: Role-modelling the provision of exceptional customer service to OKA customers, leading the store teams to deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner, establishing meaningful, long-term relationships with our customers via clienteling and customer loyalty initiatives, providing customer consultation via email, phone, face-to-face and digital appointments.
- People and Culture: Maintaining a key presence on the shop floor to role model excellent service standards, assisting in the recruitment and onboarding of new employees, managing store staffing levels, workload and schedule, role-modelling our Company Values and Behaviours.
OUR VALUES
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints.
- Be In It Together - approachable, personable, committed to shared success.
- Think Big - creative, innovative, solutions orientated.
- Own It - curious, persistent, drives results.
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity.
ABOUT YOU
- Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment.
- Confident communicator with excellent interpersonal skills.
- Natural flair for interior design, styling and store merchandising.
- Experience and enthusiasm for high-end retail environments.
- Extensive selling skills and the ability to motivate others.
- Flexible approach to working hours as the sector demands.
- Tenacious, hardworking and reliable.
- A creative, problem-solving spirit.
- Passion for the OKA brand.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company Bonus Scheme.
- Discounts on 60+ UK retailers via My OKA benefits platform.
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Store Supervisor in Kingston upon Thames employer: OKA
At OKA, we pride ourselves on fostering a vibrant and supportive work environment where our employees can truly thrive. As a Store Supervisor at our new concession in Fenwick Kingston, you will enjoy a range of benefits including 33 days of holiday, enhanced maternity pay, and access to a health cash plan, all while being part of a team that values creativity, collaboration, and exceptional customer service. Join us to not only advance your career in luxury retail but also to be part of a culture that celebrates innovation and shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in Kingston upon Thames
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store, like dealing with a difficult customer or upselling products. Being prepared will help you shine during the interview.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or through mutual connections to get insights about the role and the team. This could give you an edge and show your genuine interest in the position.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Store Supervisor in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Talk about your experiences and how they align with our values. We want to see that you’re not just looking for a job, but that you genuinely care about creating an amazing customer experience.
Tailor Your Application:Make sure to customise your application for the Store Supervisor role. Highlight your relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Yourself:We’re all about authenticity at StudySmarter. Don’t be afraid to let your personality come through in your application. Share your unique approach to customer service and how you can contribute to our fun and nurturing environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at OKA
✨Know the Brand Inside Out
Before your interview, make sure you research OKA thoroughly. Understand their products, values, and what sets them apart in the luxury homeware market. This knowledge will not only impress the interviewers but also help you align your answers with their company culture.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to inspire others and how you can contribute to a positive store environment.
✨Demonstrate Your Customer Service Expertise
Customer service is key in retail, especially in a luxury setting. Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you can role-model exceptional service and build long-term relationships with clients.
✨Bring Your Creative Flair
Since the role involves interior design and merchandising, be prepared to share your creative ideas. You might even want to bring a portfolio of your previous work or examples of styling projects you've completed. Show them how your creativity can enhance the customer experience at OKA.
