At a Glance
- Tasks: Support daily operations, manage stock, and provide excellent customer service.
- Company: Join the OKA family, a fun and nurturing retail environment.
- Benefits: Enjoy discounts, birthday off, enhanced maternity pay, and more perks.
- Other info: Flexible hours with opportunities for growth in a creative company.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Retail experience preferred, strong customer service skills, and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking to recruit a full-time Retail Outlet Operative to support our Retail Team, based at OKA Godstone in the Surrey countryside. One of our first three outlet stores that has deliveries of new outlet stock every week and at least a 25% discount of each item.
About Us: We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Retail Outlet Operative with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, you’ll support the smooth day-to-day operations of the outlet store. You’ll play a key part in maintaining a professional, tidy and safe environment for both customers and the team.
Key Responsibilities:
- This is a hybrid role covering both stockroom and shop floor responsibilities.
- Receive deliveries, unload stock, and complete relevant paperwork.
- Move and manage stock in the stockroom, ensuring accuracy, organisation, and follow-up of discrepancies.
- Maintain a clean, tidy, and well-organised stockroom at all times.
- Support inventory control, including cycle counts, stock checks, and management of faulty or unlabelled items.
- Support promotional setups, seasonal changes, and general store preparation.
- Provide strong shop floor support, including serving customers, handling enquiries, and assisting with sales transactions.
- Replenish stock and maintain high visual merchandising standards across the store.
- Work closely with the team to ensure smooth day-to-day store operations and a positive customer experience.
- Be flexible and proactive in supporting both sales and operational needs across the store.
About You:
- Previous experience in a retail or stockroom environment (homeware or furniture experience preferred).
- Strong customer service skills with a positive, can-do attitude.
- Reliable and proactive team player.
- Good organisational skills and attention to detail.
- Able to work flexibly, including weekends and peak trading periods.
- Physically fit and comfortable with manual handling tasks.
- Confident communicator and problem-solver.
- Passionate about interiors and the OKA brand.
Our Values:
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
- Be In It Together – approachable, personable, committed to shared success.
- Think Big – creative, innovative, solutions orientated.
- Own It – curious, persistent, drives results.
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.
Our Benefits Package:
- Length of Service increases.
- Day off for your birthday.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company pension scheme, life assurance cover, free eye tests, cycle-to-work scheme, interest-free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
About OKA: Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established interior design and trade business, a mail-order service and a thriving website.
Retail Outlet Operative in Godstone employer: OKA
At OKA, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Located in the picturesque Milton Park, Abingdon, our team enjoys generous benefits including 33 days of holiday, a health cash plan, and exclusive employee discounts, all while having ample opportunities for professional growth within our dynamic merchandising team.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Outlet Operative in Godstone
✨Tip Number 1
Get to know the company culture before your interview. Check out OKA's social media and website to see how they engage with their customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a fantastic experience for shoppers, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat with the hiring manager.
✨Tip Number 3
Show off your organisational skills! As a Retail Outlet Operative, you'll need to manage stock and keep things tidy. Bring up any relevant experiences where you've successfully handled inventory or maintained a clean workspace to demonstrate your attention to detail.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the OKA family. Good luck!
We think you need these skills to ace Retail Outlet Operative in Godstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Retail Outlet Operative role. Highlight any previous retail or stockroom experience, and don’t forget to showcase your customer service skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for interiors and the OKA brand. Share why you’re excited about this role and how you can contribute to our fun and nurturing environment.
Show Off Your Organisational Skills:Since the role involves managing stock and maintaining a tidy environment, be sure to mention any relevant experiences where you demonstrated strong organisational skills and attention to detail.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at OKA
✨Know the Company
Before your interview, take some time to research OKA and its values. Understand their commitment to customer service and how they create a fun environment. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail or stockroom experience, especially if it relates to homeware or furniture. Prepare specific examples of how you've handled stock management, customer service, or any challenges you've faced. This will demonstrate your capability and readiness for the role.
✨Emphasise Teamwork
Since this role requires working closely with others, highlight your ability to be a proactive team player. Share examples of how you've collaborated with colleagues in the past to achieve common goals, ensuring you convey your positive attitude and willingness to support the team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the store's operations, team dynamics, or upcoming promotions. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
