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For Companies At a Glance
- Tasks: Provide top-notch support and manage customer enquiries via calls, emails, and live chat.
- Company: Leading homeware retailer in the UK with a strong brand presence.
- Benefits: Competitive salary, 33 days holiday, and exciting employee perks.
- Why this job: Join a passionate team and make a difference in customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A prominent homeware retailer in the UK seeks a Customer Service Advisor to provide excellent support and manage customer enquiries. This role involves handling calls, emails, and live chat, ensuring customer satisfaction through proactive solutions.
The ideal candidate has prior customer service experience, excellent communication skills, and a passion for the brand.
Benefits include a competitive salary, 33 days holiday, and various employee perks.
Customer Service Advisor - Real-Time Support & Solutions employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Real-Time Support & Solutions
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show your passion and understanding of what they stand for.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or through live chat, being clear and friendly is key. Try role-playing with a friend to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be proactive in your approach! When you apply, think about how you can bring solutions to the table. Share examples from your past experiences where you’ve turned a negative situation into a positive one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Real-Time Support & Solutions
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see that you genuinely care about providing excellent customer service and are excited about the role.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We love seeing how your skills align with what we’re looking for, so don’t be shy about sharing relevant examples!
Be Clear and Concise: In your written application, clarity is key. We appreciate straightforward communication, so keep your sentences clear and to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OKA
✨Know the Brand Inside Out
Before your interview, make sure you research the homeware retailer thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your passion for the brand.
✨Practice Common Customer Scenarios
Since this role involves real-time support, prepare for situational questions related to customer service. Think about how you would handle difficult customers or resolve common issues. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experience to demonstrate how you've effectively communicated with customers, whether through calls, emails, or live chat.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
