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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join a fun and nurturing retail environment with a focus on employee value.
- Benefits: Enjoy 33 days holiday, competitive salary, and opportunities for professional growth.
- Other info: Flexible hours and a creative, supportive culture await you.
- Why this job: Be part of an exciting new store opening and make a real impact.
- Qualifications: Proven experience in retail management, preferably in luxury homeware.
The predicted salary is between 30000 - 40000 £ per year.
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.
Reporting to the Retail Area Manager, the Store Manager is responsible for the management and performance of our new OKA retail space. The Store Manager will support the business in preparing our Braintree store for opening in July 2026 and will be responsible for managing all sales and operational requirements of the store. Supported by your Area Manager and the broader Retail management team, you will lead and deliver best-in-class customer experience, while driving sales by empowering the store team to surprise and delight our customers.
KEY RESPONSIBILITIES- Store Operations
- Organising and executing all general daily activities and operational requirements of the store
- Proactively motivating and leading the store teams to exceed targets and KPIs
- Working with our Visual Merchandising team to update and maintain exceptional standards of store presentation and organisation
- Working with Business Leads to ensure smooth operations
- Customer Service
- Role-modelling the provision of exceptional customer service to OKA customers
- Leading the store teams to deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner
- Establishing meaningful, long-term relationships with our customers via clienteling and customer loyalty initiatives
- People and Culture
- Maintaining a key presence on the shopfloor to role model excellent service standards
- Recruitment and onboarding of a passionate, dedicated and dynamic retail store team
- Managing store staffing levels, workload and schedule
- Managing store team performance and leading them to achieve revenue targets and objectives
- Provision of training, learning and development and regular performance reviews for your retail store team to support their professional development
- Creating a culture of recognition within your store team, celebrating achievements and contributing to high levels of morale and employee engagement
- Responsibility for legal compliance and health and safety
- Partnering with our Trade, Interior Design and Marketing departments, to provide open and welcoming support with sales, customer queries and hosting a regular schedule of campaigns and events
- Role-modelling our Company Values and Behaviours
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints
- Be In It Together – approachable, personable, committed to shared success
- Think Big – creative, innovative, solutions orientated
- Own It – curious, persistent, drives results
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity
- Experienced retail Store Manager with proven track record, ideally gained within a luxury furniture or homeware retail environment
- Confident communicator with excellent interpersonal skills
- Natural flair for interiors and store merchandising
- Experience and enthusiasm for high-end retail environments
- Extensive selling skills and the ability to motivate others
- Flexible approach to working hours as the sector demands
- Tenacious, hardworking and reliable
- Strong leadership, management, and organisational skills
- A creative, problem-solving spirit
- Passion for the OKA brand
- 33 days holiday (including)
Store Manager in Braintree employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Braintree
✨Tip Number 1
Get to know the company culture before your interview. Dive into their website and social media to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or exceeded sales targets. Be ready to share these during your interview to demonstrate your experience and how you can contribute to their success.
✨Tip Number 3
Don’t just focus on your skills; show your passion for the brand! Talk about why you love OKA and how you can bring that enthusiasm to the store. This will help you connect with the interviewers and stand out from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role and the company.
We think you need these skills to ace Store Manager in Braintree
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love to see candidates who are not just qualified but also bring a positive attitude and entrepreneurial spirit. Don’t be afraid to share a bit about yourself and what makes you excited about the role.
Tailor Your Application: Make sure to customise your application for the Store Manager position. Highlight your experience in retail management, especially in luxury environments, and how it aligns with our values. This shows us that you’re genuinely interested in joining our team!
Be Specific About Your Achievements: We want to know what you’ve accomplished in your previous roles! Use specific examples to demonstrate how you’ve exceeded targets or improved customer service. This helps us see the impact you could have on our store.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at OKA
✨Know the Company Culture
Before your interview, take some time to understand the company culture at OKA. They value a fun and nurturing environment, so think about how you can demonstrate your positive attitude and entrepreneurial spirit during the conversation.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on how you empowered them to exceed targets and deliver exceptional customer service.
✨Prepare for Customer Service Scenarios
Expect questions about customer service. Think of specific instances where you provided outstanding service or resolved a difficult situation. Highlight your ability to build long-term relationships with customers, as this aligns with OKA's values.
✨Demonstrate Your Passion for Interiors
Since the role involves a flair for interiors and merchandising, be ready to discuss your experience in these areas. Bring ideas on how you would maintain exceptional store presentation and engage customers through visual merchandising.