At a Glance
- Tasks: Create stunning home designs and provide exceptional customer service in a vibrant retail environment.
- Company: Join OKA, a fun and nurturing furniture and homeware retailer with a strong team spirit.
- Benefits: Enjoy a birthday day off, health cash plan, and a range of employee perks.
- Other info: Flexible hours and opportunities for personal growth in a dynamic setting.
- Why this job: Unleash your creativity while helping customers style their dream homes.
- Qualifications: Retail experience, strong communication skills, and a passion for interior design.
The predicted salary is between 24000 - 36000 £ per year.
Founded over 20 years ago by three entrepreneurial women, OKA is a furniture and homeware retailer with 14 stores across the UK, an interior design and trade business, a mail‑order service, and a thriving website. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends.
OKA creates a fun and nurturing environment where everyone feels valued and able to thrive. We are seeking an agile and proactive Home Stylist with a positive attitude and entrepreneurial spirit to nurture this company culture. Reporting to the Store Manager, the Home Stylist provides an enhanced retail experience for OKA customers through in‑store design, room planning and styling services.
KEY RESPONSIBILITIES- Creating and presenting design plans to customers using Vector Works, Photoshop, and MS Office.
- Identifying leads for larger projects and passing these to the Interior Design Service (IDS).
- Providing customer consultation via email, phone, face‑to‑face and digital appointments.
- Provision of exceptional customer service, from initial enquiry through to project completion, follow‑up and after‑care.
- Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability.
- Generating and maximising project revenue to meet sales targets.
- Efficient and accurate execution of EPOS transactions, processing payments and associated paperwork.
- Building a strong customer database and capturing key customer data via Salesforce, Hero and till processes.
- Physically present and engaged on the shop floor, supporting day‑to‑day operations.
- Support general store operations: replenishment, stock handling, housekeeping, and presentation standards.
- Role‑model company values and behaviours.
- Actively support and adapt to the needs of the wider store team, demonstrating flexibility and teamwork.
- Put the Customer First – exceptional internal and external customer service at all touchpoints.
- Be In It Together – approachable, personable, committed to shared success.
- Think Big – creative, innovative, solutions‑oriented.
- Own It – curious, persistent, drives results.
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.
- Experienced retail professional.
- Confident communicator with excellent interpersonal skills.
- Natural flair for interior design, styling and store merchandising.
- Experience and enthusiasm for high‑end retail environments.
- Extensive selling skills and the ability to motivate others.
- Flexible approach to working hours as the sector demands; tenacious, hardworking and reliable.
- A creative, problem‑solving spirit.
- Passion for the OKA brand.
- Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company bonus scheme.
- Plus a suite of additional employee benefits including company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest‑free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family in a fast‑paced and dynamic business. To apply, please send your CV, salary expectations, notice period and right‑to‑work information via the link provided.
Home Stylist in Bath employer: OKA
At OKA, we pride ourselves on fostering a fun and nurturing work environment where every team member is valued and encouraged to thrive. As a Home Stylist, you will enjoy a range of benefits including a health cash plan, enhanced maternity pay, and opportunities for personal growth within a creative and dynamic team. Our commitment to exceptional customer service and teamwork ensures that you will be part of a supportive family dedicated to making every home uniquely beautiful.
StudySmarter Expert Advice🤫
We think this is how you could land Home Stylist in Bath
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like OKA, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like OKA!
We think you need these skills to ace Home Stylist in Bath
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at OKA, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at OKA and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show OKA that you’re ready to jump in and contribute right away!
How to prepare for a job interview at OKA
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
