At a Glance
- Tasks: Lead a vibrant team, deliver exceptional customer service, and drive sales in a beautiful store.
- Company: Join OKA, a passionate homeware retailer with a fun and nurturing culture.
- Benefits: Enjoy a competitive benefits package, including health plans, bonuses, and extra perks.
- Other info: Flexible hours and opportunities for personal growth in a dynamic retail setting.
- Why this job: Be part of a creative environment where your ideas can shine and make a difference.
- Qualifications: Retail management experience, strong leadership skills, and a passion for home furnishings.
The predicted salary is between 25000 - 30000 £ per year.
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.
We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends.
British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website.
We are currently looking to recruit a full-time Assistant Manager to support our Retail Team, based at our beautiful Bath store.
Which is set within a historic building peppered with period features and plenty of natural light- the perfect space to showcase our collection of furniture and accessories, having previously been the Parkhouse and Co.
Oriental Good Deport, purveyors of "fancy goods"
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive.
We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.
Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner.
You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers.
KEY RESPONSIBILITIES
- Provision of exceptional customer service to OKA customers
- Providing advice and guidance on products to customers in person and via phone
- Generating and maximising revenue to meet sales targets
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
- Identifying sales opportunities
- Promoting the OKA Home Stylist and Interior Design Service (IDS) services
- Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas
- Role-modelling our Company Values and Behaviours
OUR VALUES
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints
- Be In It Together - approachable, personable, committed to shared success
- Think Big - creative, innovative, solutions orientated
- Own It - curious, persistent, drives results
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity
ABOUT YOU
- Professional retail experience in a management or supervisory position
- Extensive selling skills and the ability to motivate others
- Thorough knowledge of the furniture/home furnishings market
- Flexible approach to working hours as the sector demands
- Strong leadership, management, and organisational skills
- Problem-solver, excellent team player
- A creative, problem-solving spirit
- Passion for the OKA brand
- OUR BENEFITS PACKAGE
- Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company
- Bonus Scheme
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
- #J-18808-Ljbffr
Assistant Store Manager in Bath employer: OKA
At OKA, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Located in the picturesque Milton Park, Abingdon, our team enjoys generous benefits including 33 days of holiday, a health cash plan, and exclusive employee discounts, all while having ample opportunities for professional growth within our dynamic merchandising team.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Bath
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like OKA, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like OKA!
We think you need these skills to ace Assistant Store Manager in Bath
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at OKA, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at OKA and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show OKA that you’re ready to jump in and contribute right away!
How to prepare for a job interview at OKA
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
