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- Tasks: Support the Store Manager in operations, customer service, and team motivation.
- Company: Join OKA, a vibrant homeware brand with a fun and nurturing culture.
- Benefits: Enjoy 33 days holiday, health cash plan, and discounts on 60+ retailers.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting new store opening and make a real impact.
- Qualifications: Retail experience, strong communication skills, and a flair for design.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team, based at our brand-new outlet in Braintree. We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and able to thrive. We are looking for an agile and proactive Assistant Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this culture. Reporting to the Store Manager, the Assistant Store Manager supports the overall management and performance of our new OKA retail space. You will play a key role in preparing our Braintree store for its opening in July 2026, assisting in the delivery of both sales and operational objectives.
Working closely with the Store Manager, Area Manager, and wider Retail team, you will help lead by example to deliver an exceptional customer experience, while supporting and motivating the store team to drive sales and consistently exceed customer expectations.
KEY RESPONSIBILITIES- Store Operations: Support the Store Manager in overseeing all operational aspects of the outlet, ensuring high standards of presentation, merchandising and stock management in line with OKA brand guidelines. Work collaboratively with the host store management and teams to maintain smooth operations. Assist with scheduling, maintaining staffing levels, and supporting team performance.
- Customer Service: Deliver exceptional service and assist with resolving customer enquiries professionally and efficiently. Lead by example on the shop floor, promoting OKA’s values and ensuring every customer receives a memorable experience. Support client-eling efforts to build strong, personalised customer relationships. Uphold and represent OKA brand standards at all times within the concession. Ensure the store environment consistently reflects the quality, creativity and personality of the OKA brand.
- Sales and Commercial Focus: Proactively contribute to driving sales performance and analysing outlet results. Assist with implementing sales strategies to maximise revenue. Support promotional activities, in-store events and product launches in collaboration with OKA retail and marketing teams.
- People and Culture: Assist in recruiting, onboarding and training concession staff to ensure strong product knowledge and confident customer engagement. Help motivate and develop the team to meet sales targets and KPIs. Support the Store Manager in fostering a positive, inclusive team culture aligned with OKA’s values.
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints
- Be In It Together - approachable, personable, committed to shared success
- Think Big - creative, innovative, solutions orientated
- Own It - curious, persistent, drives results
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity
- Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment
- Confident communicator with excellent interpersonal skills
- Natural flair for interior design, styling and store merchandising
- Experience and enthusiasm for high-end retail environments
- Extensive selling skills and the ability to motivate others
- Flexible approach to working hours as the sector demands
- Tenacious, hardworking and reliable
- A creative, problem-solving spirit
- Passion for the OKA brand
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Discounts on 60+ UK retailers via My OKA benefits platform
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest-free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
ABOUT OKAFounded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established interior design and trade business, a mail-order service and a thriving website.
Assistant Store Manager employer: OKA
Contact Detail:
OKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Get to know the company inside out! Research OKA's values, products, and culture. This way, when you walk into that interview, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-specific scenarios. Role-play with a friend or in front of the mirror to build your confidence and nail that delivery.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Assistant Store Manager role!
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how your experience aligns with our values and how you can contribute to creating a fun and nurturing environment at OKA.
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager role. Highlight relevant experiences in luxury retail, customer service, and team leadership. We love seeing how you've made an impact in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the OKA family!
How to prepare for a job interview at OKA
✨Know the Brand Inside Out
Before your interview, make sure you research OKA thoroughly. Understand their values, product range, and what sets them apart in the luxury homeware market. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience, especially in high-end environments. Prepare specific examples of how you've driven sales, managed teams, or enhanced customer experiences. This will demonstrate your capability to thrive in a role that requires both operational and people management skills.
✨Emphasise Teamwork and Culture Fit
OKA values a fun and nurturing environment, so highlight your ability to work collaboratively and foster a positive team culture. Share examples of how you've motivated others or contributed to a supportive workplace, aligning with their 'Be In It Together' ethos.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as inquiries about team dynamics, upcoming store events, or how they measure success in this position. This shows you're proactive and genuinely interested in contributing to their success.