At a Glance
- Tasks: Support daily operations, manage stock, and provide excellent customer service.
- Company: Join a fun and nurturing team at OKA Godstone in the beautiful Surrey countryside.
- Benefits: Enjoy 33 days holiday, generous discounts, and a range of employee perks.
- Other info: Flexible hours, including weekends, with great opportunities for growth.
- Why this job: Be part of a vibrant retail environment and make a real impact on customer experiences.
- Qualifications: Retail experience preferred, with strong customer service and organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking to recruit a full-time Retail Outlet Operative to support our Retail Team, based at OKA Godstone in the Surrey countryside. One of our first three outlet stores that has deliveries of new outlet stock every week and at least a 25% discount of each item.
ABOUT US
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Retail Outlet Operative with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager as a Retail Outlet Operative, you’ll support the smooth day-to-day operations of the outlet store. You’ll play a key part in maintaining a professional, tidy and safe environment for both customers and the team.
KEY RESPONSIBILITIES
- This is a hybrid role covering both stockroom and shop floor responsibilities.
- Receive deliveries, unload stock, and complete relevant paperwork.
- Move and manage stock in the stockroom, ensuring accuracy, organisation, and follow-up of discrepancies.
- Maintain a clean, tidy, and well-organised stockroom at all times.
- Support inventory control, including cycle counts, stock checks, and management of faulty or unlabelled items.
- Support promotional setups, seasonal changes, and general store preparation.
- Provide strong shop floor support, including serving customers, handling enquiries, and assisting with sales transactions.
- Replenish stock and maintain high visual merchandising standards across the store.
- Work closely with the team to ensure smooth day-to-day store operations and a positive customer experience.
- Be flexible and proactive in supporting both sales and operational needs across the store.
ABOUT YOU
- Previous experience in a retail or stockroom environment (homeware or furniture experience preferred).
- Strong customer service skills with a positive, can-do attitude.
- Reliable and proactive team player.
- Good organisational skills and attention to detail.
- Able to work flexibly, including weekends and peak trading periods.
- Physically fit and comfortable with manual handling tasks.
- Confident communicator and problem-solver.
- Passionate about interiors and the OKA brand.
OUR VALUES
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints.
- Be In It Together - approachable, personable, committed to shared success.
- Think Big - creative, innovative, solutions orientated.
- Own It - curious, persistent, drives results.
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), pro rata, plus.
- Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Generous staff discount.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company bonus scheme.
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Retail Outlet Operative employer: OKA Direct
At OKA Godstone, we pride ourselves on fostering a fun and nurturing work environment where our Retail Outlet Operatives can thrive. With generous benefits including 33 days of holiday, a substantial staff discount, and opportunities for personal growth, we ensure that our team feels valued and supported. Located in the picturesque Surrey countryside, our outlet store offers a dynamic atmosphere where creativity and collaboration are encouraged, making it an excellent place for those passionate about interiors to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Outlet Operative
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like OKA Direct, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like OKA Direct!
We think you need these skills to ace Retail Outlet Operative
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at OKA Direct, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at OKA Direct and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show OKA Direct that you’re ready to jump in and contribute right away!
How to prepare for a job interview at OKA Direct
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
