At a Glance
- Tasks: Support daily operations, manage stock, and provide excellent customer service.
- Company: Join a fun and nurturing team at OKA Godstone in the beautiful Surrey countryside.
- Benefits: Enjoy 33 days holiday, generous discounts, and a range of employee perks.
- Other info: Flexible hours, including weekends, with great opportunities for growth.
- Why this job: Be part of a vibrant retail environment and make a real impact on customer experiences.
- Qualifications: Retail experience preferred, with strong customer service and organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking to recruit a full-time Retail Outlet Operative to support our Retail Team, based at OKA Godstone in the Surrey countryside. One of our first three outlet stores that has deliveries of new outlet stock every week and at least a 25% discount of each item.
ABOUT US
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Retail Outlet Operative with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager as a Retail Outlet Operative, you’ll support the smooth day-to-day operations of the outlet store. You’ll play a key part in maintaining a professional, tidy and safe environment for both customers and the team.
KEY RESPONSIBILITIES
- This is a hybrid role covering both stockroom and shop floor responsibilities.
- Receive deliveries, unload stock, and complete relevant paperwork.
- Move and manage stock in the stockroom, ensuring accuracy, organisation, and follow-up of discrepancies.
- Maintain a clean, tidy, and well-organised stockroom at all times.
- Support inventory control, including cycle counts, stock checks, and management of faulty or unlabelled items.
- Support promotional setups, seasonal changes, and general store preparation.
- Provide strong shop floor support, including serving customers, handling enquiries, and assisting with sales transactions.
- Replenish stock and maintain high visual merchandising standards across the store.
- Work closely with the team to ensure smooth day-to-day store operations and a positive customer experience.
- Be flexible and proactive in supporting both sales and operational needs across the store.
ABOUT YOU
- Previous experience in a retail or stockroom environment (homeware or furniture experience preferred).
- Strong customer service skills with a positive, can-do attitude.
- Reliable and proactive team player.
- Good organisational skills and attention to detail.
- Able to work flexibly, including weekends and peak trading periods.
- Physically fit and comfortable with manual handling tasks.
- Confident communicator and problem-solver.
- Passionate about interiors and the OKA brand.
OUR VALUES
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints.
- Be In It Together - approachable, personable, committed to shared success.
- Think Big - creative, innovative, solutions orientated.
- Own It - curious, persistent, drives results.
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), pro rata, plus.
- Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Generous staff discount.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company bonus scheme.
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Retail Outlet Operative employer: OKA Direct
At OKA Godstone, we pride ourselves on fostering a fun and nurturing work environment where our Retail Outlet Operatives can thrive. With generous benefits including 33 days of holiday, a substantial staff discount, and opportunities for personal growth, we ensure that our team feels valued and supported. Located in the picturesque Surrey countryside, our outlet store offers a dynamic atmosphere where creativity and collaboration are encouraged, making it an excellent place for those passionate about interiors to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Outlet Operative
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Be proactive in your approach. If you get the chance to visit the store before your interview, take note of how things are organised and any areas for improvement. Mention these observations during your interview to show your initiative and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at OKA Godstone.
We think you need these skills to ace Retail Outlet Operative
Some tips for your application 🫡
Show Your Passion:Let your love for interiors and the OKA brand shine through in your application. We want to see that you're not just looking for any job, but that you're genuinely excited about being part of our team!
Highlight Relevant Experience:If you've got previous retail or stockroom experience, make sure to mention it! We’re keen on seeing how your background aligns with the role of Retail Outlet Operative, so don’t hold back on those details.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Show us your positive attitude and proactive spirit – we’re all about creating a fun and nurturing environment!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey with us!
How to prepare for a job interview at OKA Direct
✨Know the Company and Its Values
Before your interview, take some time to research the company and its values. Understand what it means to 'Put the Customer First' and how you can embody that in your role as a Retail Outlet Operative. This will show your genuine interest and alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your strong customer service skills and positive attitude.
✨Be Ready for Practical Questions
Expect questions related to stock management and shop floor operations. Brush up on your knowledge of inventory control and think about how you would handle tasks like receiving deliveries or managing stock discrepancies. Being prepared will help you feel more confident during the interview.
✨Emphasise Your Team Spirit
Since this role requires working closely with a team, be ready to discuss how you collaborate with others. Share examples of how you've contributed to a positive team environment and supported your colleagues in achieving shared goals. This will highlight your reliability and proactive nature.
