At a Glance
- Tasks: Lead a vibrant retail team and enhance customer experiences in our stylish store.
- Company: Join OKA, a fun and nurturing brand in luxury homeware.
- Benefits: Enjoy 33 days holiday, generous discounts, and a supportive work environment.
- Other info: Dynamic career growth opportunities in a fast-paced environment.
- Why this job: Be part of a creative team that values your input and passion for design.
- Qualifications: Retail experience with a flair for customer service and interior styling.
The predicted salary is between 25000 - 30000 £ per year.
We are currently looking to recruit a full-time Supervisor to support our Retail Team, based at our brand-new concession in Fenwick Kingston. OKA Kingston is our fourth concession, following the successful introduction of the brand into the renowned Fenwicks Department Store in Newcastle.
ABOUT US
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Supervisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.
Reporting directly to the Store Manager, the Store Supervisor is responsible for providing an enhanced retail experience for OKA customers through the provision of instore design, room planning and styling services. The Supervisor will support the ongoing success of Kingston and will be responsible for assisting the Store Manager in all sales and operational requirements of the store.
KEY RESPONSIBILITIES
- Store Operations: Organising and executing all general daily activities and operational requirements of the store; Proactively motivating and leading the store teams to exceed targets and KPIs; Working with our Visual Merchandising team to update and maintain exceptional standards of store presentation and organisation; Working with Business Leads to ensure smooth operations.
- Customer Service: Role-modelling the provision of exceptional customer service to OKA customers; Leading the store teams to deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner; Establishing meaningful, long-term relationships with our customers via clienteling and customer loyalty initiatives; Providing customer consultation via email, phone, face-to-face and digital appointments.
- People and Culture: Maintaining a key presence on the shopfloor to role model excellent service standards; Assisting in the recruitment and onboarding of new employees; Managing store staffing levels, workload and schedule; Role-modelling our Company Values and Behaviours.
OUR VALUES
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints.
- Be In It Together - approachable, personable, committed to shared success.
- Think Big - creative, innovative, solutions orientated.
- Own It - curious, persistent, drives results.
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity.
ABOUT YOU
- Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment.
- Passion for delivering exceptional customer service.
- Confident communicator with excellent interpersonal skills.
- Natural flair for interior design, styling and store merchandising.
- Experience and enthusiasm for high-end retail environments.
- Extensive selling skills and the ability to motivate others.
- Good eye for detail.
- Flexible approach to working hours as the sector demands.
- Tenacious, hardworking and reliable.
- A creative, problem-solving spirit.
- Passion for the OKA brand.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Generous staff discount.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company Bonus Scheme.
- Discounts on 60+ UK retailers via My OKA benefits platform.
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business.
Store Supervisor in Kingston employer: OKA Direct
At OKA Kingston, we pride ourselves on fostering a vibrant and supportive work environment where our employees are encouraged to thrive and grow. As a Store Supervisor, you will not only lead a passionate team in delivering exceptional customer service but also enjoy a comprehensive benefits package that includes generous holiday entitlement, health cash plans, and discounts across numerous retailers. Join us in our brand-new concession at Fenwick Kingston, where creativity and collaboration come together to create a truly rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in Kingston
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store, like dealing with a difficult customer or showcasing a product. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your creativity! If you have a portfolio of past design work or merchandising displays, bring it along to the interview. This will demonstrate your flair for interior design and give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Store Supervisor in Kingston
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating an exceptional experience for our customers.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Store Supervisor role. Highlight any previous experience in luxury retail or customer service, and don’t forget to mention your flair for interior design!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for OKA. Share specific examples of how you’ve exceeded targets or provided outstanding customer service in the past. This is your chance to show us your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at OKA Direct
✨Know the Brand Inside Out
Before your interview, make sure you research OKA thoroughly. Understand their products, values, and what sets them apart in the luxury homeware market. This will not only show your enthusiasm but also help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
As a Store Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can lead a team to deliver the same high standards of service that OKA prides itself on.
✨Demonstrate Your Leadership Style
Think about your approach to motivating and leading a team. Be ready to discuss specific strategies you've used to inspire others and exceed targets. OKA values a proactive attitude, so share how you can contribute to a positive and productive store environment.
✨Bring Your Creative Flair
Since the role involves interior design and merchandising, be prepared to discuss your creative ideas. You might even want to bring a portfolio or examples of your previous work. Show how your eye for detail and innovative thinking can enhance the customer experience at OKA.
