At a Glance
- Tasks: Support the Store Manager in operations, customer service, and team performance.
- Company: Join a fun and nurturing environment at OKA's new concession in Fenwick Kingston.
- Benefits: Enjoy 33 days holiday, generous discounts, and a health cash plan.
- Other info: Great opportunities for career development in a dynamic retail setting.
- Why this job: Be part of a creative team that values your contributions and fosters growth.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team, based at our brand-new concession in Fenwick Kingston. OKA Kingston is our fourth concession, following the successful introduction of the brand into the renowned Fenwicks Department Store in Newcastle. We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and able to thrive.
We are looking for an agile and proactive Assistant Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this culture. Reporting to the Store Manager, you will play a key role in supporting the ongoing success of our Kingston concession. You will assist with all sales, operational and customer experience responsibilities, ensuring the store runs smoothly and delivers consistent excellence. You will support the Store Manager in driving performance, empowering the team, and contributing to a best-in-class shopping experience that surprises and delights our customers.
KEY RESPONSIBILITIES- Store Operations: Support the Store Manager in overseeing all operational aspects of the concession, ensuring high standards of presentation, merchandising and stock management in line with OKA brand guidelines. Work collaboratively with the host store management and teams to maintain smooth operations. Assist with scheduling, maintaining staffing levels, and supporting team performance.
- Customer Service: Deliver exceptional service and assist with resolving customer enquiries professionally and efficiently. Lead by example on the shop floor, promoting OKA’s values and ensuring every customer receives a memorable experience. Support clienteling efforts to build strong, personalised customer relationships. Uphold and represent OKA brand standards at all times within the concession. Ensure the store environment consistently reflects the quality, creativity and personality of the OKA brand.
- Sales and Commercial Focus: Proactively contribute to driving sales performance and analysing concession results. Assist with implementing sales strategies to maximise revenue. Support promotional activities, in-store events and product launches in collaboration with OKA retail and marketing teams.
- People and Culture: Assist in recruiting, onboarding and training concession staff to ensure strong product knowledge and confident customer engagement. Help motivate and develop the team to meet sales targets and KPIs. Support the Store Manager in fostering a positive, inclusive team culture aligned with OKA’s values.
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints.
- Be In It Together - approachable, personable, committed to shared success.
- Think Big - creative, innovative, solutions orientated.
- Own It - curious, persistent, drives results.
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity.
ABOUT YOU
- Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment.
- Passion for delivering exceptional customer service.
- Confident communicator with excellent interpersonal skills.
- Natural flair for interior design, styling and store merchandising.
- Experience and enthusiasm for high-end retail environments.
- Extensive selling skills and the ability to motivate others.
- Good eye for detail.
- Flexible approach to working hours as the sector demands.
- Tenacious, hardworking and reliable.
- A creative, problem-solving spirit.
- Passion for the OKA brand.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Generous staff discount.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company Bonus Scheme.
- Discounts on 60+ UK retailers via My OKA benefits platform.
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Assistant Store Manager in Kingston employer: OKA Direct
At OKA Kingston, we pride ourselves on being an exceptional employer that fosters a fun and nurturing work environment where every team member feels valued and empowered. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous holiday allowances, health plans, and discounts, alongside opportunities for professional development within the luxury retail sector. Join us in creating memorable customer experiences while thriving in a culture that celebrates creativity, collaboration, and shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Kingston
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you align your answers with their ethos during the interview.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations on the shop floor. Being able to demonstrate your problem-solving skills and customer-first attitude will really impress the hiring team.
✨Tip Number 3
Show off your passion for the brand! Be ready to discuss why you love OKA and how you can contribute to their mission. Your enthusiasm can set you apart from other candidates, so let it shine through in your conversation.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role.
We think you need these skills to ace Assistant Store Manager in Kingston
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about the opportunity to work with us at OKA. Share why you’re passionate about retail and how you connect with our brand values.
Tailor Your CV:Make sure your CV is tailored to the Assistant Store Manager position. Highlight your relevant experience in retail, especially in luxury environments, and showcase any achievements that demonstrate your ability to drive sales and deliver exceptional customer service.
Be Personable:We’re looking for someone who can connect with our customers and team alike. Use a friendly tone in your written application to reflect your interpersonal skills. Remember, we want to see the real you, so don’t be afraid to let your personality shine!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our Kingston concession!
How to prepare for a job interview at OKA Direct
✨Know the Brand Inside Out
Before your interview, make sure you research OKA thoroughly. Understand their values, product range, and what sets them apart in the luxury homeware market. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues and created memorable shopping experiences, aligning with OKA's commitment to putting the customer first.
✨Demonstrate Team Leadership
Be ready to discuss your experience in leading and motivating teams. Think of specific instances where you empowered your colleagues or contributed to a positive team culture. This aligns perfectly with OKA’s value of being in it together and fostering a supportive environment.
✨Prepare for Sales Strategy Discussions
Since driving sales performance is a crucial part of the role, come prepared with ideas on how you would contribute to sales strategies. Discuss any previous successes in boosting sales or implementing promotional activities, showing that you can think big and own your results.
