At a Glance
- Tasks: Deliver exceptional customer service and expert product advice while driving sales.
- Company: Join a fun and nurturing team at a historic Bath store.
- Benefits: 33 days holiday, generous staff discount, health cash plan, and more perks.
- Other info: Flexible hours with opportunities for growth and creativity.
- Why this job: Be a key player in creating beautiful interiors and enhancing customer experiences.
- Qualifications: Previous luxury retail experience and a passion for customer service.
The predicted salary is between 24960 - 30000 £ per year.
We are currently looking to recruit a full-time Interior Sales Advisor (40 hours per week) to support our Retail Team, based at our beautiful Bath store. This Interior Sales Advisor will play a key role in delivering an exceptional customer experience, offering expert product knowledge and interior styling advice while driving sales and supporting store targets. The role requires a flexible and proactive approach, with the ability to adapt to the needs of the business, including weekends and peak trading periods. As a trusted Key Holder, you will also take responsibility for opening and closing the store, ensuring security procedures are followed and supporting the smooth running of daily operations in the absence of management.
Reporting directly to the Store Manager, the Interior Sales Advisor is responsible for providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.
KEY RESPONSIBILITIES
- Trusted Key Holder responsible for opening and closing the store, ensuring all security and cash handling procedures are followed.
- Supporting store operations and supervising the sales floor in the absence of management, including handling customer escalations.
- Provision of exceptional customer service to OKA customers.
- Providing advice and guidance on products to customers in person and via phone.
- Generating and maximising revenue to meet sales targets.
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes.
- Identifying sales opportunities.
- Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS).
- Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas.
ABOUT YOU
- Previous luxury retail experience, ideally within the furniture or homeware sectors.
- Passion for providing best-in-class customer service and building lasting customer relationships.
- Proven soft selling skills, including link-selling of complimentary products.
- Good organisational skills and the ability to prioritise.
- Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training.
- Target-driven.
- Keen interest and enthusiasm for beautiful interiors.
- A creative, problem-solving spirit.
- Passion for the OKA brand.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Generous staff discount.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company Bonus Scheme.
- Discounts on 60+ UK retailers via My OKA benefits platform.
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Interior Sales Advisor (40 hours -Keyholder) employer: OKA Direct
At our company, we believe that a positive work environment fosters creativity and productivity, making us an excellent employer for the role of CRM Assistant. With a strong focus on employee well-being, we offer a comprehensive benefits package, including generous holiday entitlement, health cash plans, and a supportive culture that encourages personal and professional growth. Located in a vibrant area, our team enjoys a collaborative atmosphere where innovative ideas are celebrated, ensuring that every employee feels valued and empowered to contribute to our success.
