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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive store success.
- Company: Join OKA, a premium homeware retailer with a love for beautiful living.
- Benefits: Enjoy 33 days holiday, generous discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a dynamic team.
- Why this job: Make a real impact in a creative role while inspiring others in a stunning location.
- Qualifications: Retail management experience and a passion for interiors are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit a Store Manager (40 hours) based at our beautiful Harrogate Store in scenic North Yorkshire, a convenient drive from Leeds and York. Surrounded by beautiful countryside, OKA Harrogate offers customers the chance to view our outdoor range as well as seasonal room sets that display most of our interiors collection, styled in inspirational ways. The Store Manager is a key leadership role within OKA's retail business. You will be responsible for driving commercial success, maintaining exceptional operational standards, and ensuring that the store reflects our premium brand at every touchpoint. You will lead a passionate team to deliver an outstanding customer experience that inspires confidence in our products and service whether customers are furnishing an entire home or seeking the perfect finishing touch.
KEY RESPONSIBILITIES
- Store Operations: Oversee all daily store operations, ensuring high standards in visual merchandising, stock presentation, and store maintenance. Manage stock flow, delivery intake, inventory control, and product availability. Ensure compliance with all company policies and health & safety regulations.
- Customer Experience: Lead the team in delivering exceptional, personalised customer service aligned with OKA values. Build relationships with local clientele and encourage repeat business through effective clienteling. Manage customer enquiries and resolve any issues to maintain positive brand experience.
- Team Leadership and Development: Recruit, develop, and retain a passionate retail team. Provide coaching, training, and regular feedback to foster personal and professional growth. Cultivate a positive and collaborative team culture aligned with OKA's values.
- Sales & Commercial Focus: Achieve or exceed sales targets and KPIs through effective team leadership and sales initiatives. Monitor and analyse outlet store performance, making data-driven decisions to maximise profitability. Manage budgets, expenses, and stock shrinkage.
OUR VALUES
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
- Be In It Together – approachable, personable, committed to shared success.
- Think Big – creative, innovative, solutions orientated.
- Own It – curious, persistent, drives results.
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.
ABOUT YOU
- Experienced retail manager with a successful track record in premium, design-led, or lifestyle retail.
- Strong leadership skills with the ability to inspire, develop, and manage a team.
- Commercially savvy, with a focus on driving sales and managing budgets.
- Passion for delivering exceptional customer experiences.
- Excellent organisational, communication, and problem-solving skills.
- Knowledge or passion for interiors and homewares a plus.
- Flexible and adaptable, comfortable working weekends and busy periods.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), pro rata, plus length of service increases.
- Day off for your birthday.
- Health Cash Plan.
- Generous staff discount.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company bonus scheme.
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Apply via the provided link. Bring your CV, salary expectations, notice period, and right to work information. Applicants are welcome and all are encouraged to apply.
Store Manager- Harrogate employer: OKA Direct
Contact Detail:
OKA Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager- Harrogate
✨Tip Number 1
Get to know the company inside out! Research OKA's values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you would handle specific challenges, like improving sales or managing a team, and be ready to share your experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Store Manager position.
We think you need these skills to ace Store Manager- Harrogate
Some tips for your application 🫡
Show Your Passion for Interiors: When you're writing your application, let your love for interiors and homewares shine through! Share any relevant experiences or projects that showcase your enthusiasm for creating beautiful spaces.
Tailor Your CV to the Role: Make sure your CV highlights your retail management experience and leadership skills. Use keywords from the job description to show us you understand what we're looking for in a Store Manager.
Be Clear About Your Availability: In your application, mention your availability, especially if you can work weekends and busy periods. This helps us see how you fit into our team and store operations.
Apply Through Our Website: We encourage you to apply via our website for a smoother process. Don’t forget to include your salary expectations, notice period, and right to work information to help us get to know you better!
How to prepare for a job interview at OKA Direct
✨Know Your Store Inside Out
Before the interview, make sure you familiarise yourself with OKA's Harrogate store and its offerings. Understand the layout, product ranges, and any seasonal displays. This will not only show your enthusiasm but also help you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership approach and how you've successfully managed teams in the past. Share specific examples of how you've developed team members or improved team dynamics, as this aligns with the role's focus on team leadership and development.
✨Demonstrate Commercial Savvy
Brush up on your knowledge of retail metrics and be ready to discuss how you've driven sales in previous roles. Think about how you can apply data-driven decisions to maximise profitability at OKA, and be ready to share ideas on achieving sales targets.
✨Embrace the Brand Values
Familiarise yourself with OKA's values and think about how they resonate with your own work ethic. Be ready to provide examples of how you've put customers first, collaborated with your team, and approached challenges creatively. This will show that you're a great cultural fit for the company.