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For Companies At a Glance
- Tasks: Support store operations, deliver exceptional customer service, and drive sales performance.
- Company: Join OKA, a leading luxury furniture brand with a vibrant team culture.
- Benefits: Enjoy 33 days holiday, generous discounts, and a health cash plan.
- Other info: Flexible hours and excellent career growth opportunities await you!
- Why this job: Be part of a creative team and make a real impact in retail.
- Qualifications: Retail experience, strong communication skills, and a passion for interior design.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team, based at our brand-new outlet in Braintree. OKA Braintree is our third outlet, following the successful introduction of the brand within the Bicester Village Garden Centre in 2025.
KEY RESPONSIBILITIES
- Store Operations: Support the Store Manager in overseeing all operational aspects of the outlet, ensuring high standards of presentation, merchandising and stock management in line with OKA brand guidelines. Work collaboratively with the host store management and teams to maintain smooth operations. Assist with scheduling, maintaining staffing levels, and supporting team performance.
- Customer Service: Deliver exceptional service and assist with resolving customer enquiries professionally and efficiently. Lead by example on the shop floor, promoting OKA's values and ensuring every customer receives a memorable experience. Support clienteling efforts to build strong, personalised customer relationships. Uphold and represent OKA brand standards at all times within the concession. Ensure the store environment consistently reflects the quality, creativity and personality of the OKA brand.
- Sales and Commercial Focus: Proactively contribute to driving sales performance and analysing outlets results. Assist with implementing sales strategies to maximise revenue. Support promotional activities, in-store events and product launches in collaboration with OKA retail and marketing teams.
- People and Culture: Assist in recruiting, onboarding and training concession staff to ensure strong product knowledge and confident customer engagement. Help motivate and develop the team to meet sales targets and KPIs. Support the Store Manager in fostering a positive, inclusive team culture aligned with OKA's values.
OUR VALUES
- Put the Customer First — provides exceptional internal and external customer service at all touchpoints.
- Be In It Together — approachable, personable, committed to shared success.
- Think Big — creative, innovative, solutions orientated.
- Own It — curious, persistent, drives results.
- Stay Playful — energises others, focuses on positives and opportunities, finds room for spontaneity.
ABOUT YOU
- Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment.
- Passion for delivering exceptional customer service.
- Confident communicator with excellent interpersonal skills.
- Natural flair for interior design, styling and store merchandising.
- Experience and enthusiasm for high-end retail environments.
- Extensive selling skills and the ability to motivate others.
- Good eye for detail.
- Flexible approach to working hours as the sector demands.
- Tenacious, hardworking and reliable.
- A creative, problem-solving spirit.
- Passion for the OKA brand.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Generous staff discount.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company Bonus Scheme.
- Discounts on 60+ UK retailers via My OKA benefits platform.
- Plus a suite of additional employee benefits including company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest-free travel loans, social events, online wellbeing centre and more.
Assistant Store Manager in Braintree employer: OKA Direct
Contact Detail:
OKA Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Braintree
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit the store where you're applying. Engage with the staff, ask questions, and get a feel for the environment. This not only shows your interest but also gives you a chance to impress them in person.
✨Tip Number 3
Prepare for the interview by practising common retail scenarios. Think about how you'd handle customer complaints or motivate your team. We want you to showcase your problem-solving skills and passion for customer service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the OKA family and ready to contribute to our values.
We think you need these skills to ace Assistant Store Manager in Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your retail experience, especially in luxury environments, and showcase any achievements that demonstrate your ability to drive sales and deliver exceptional customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the OKA brand and how your values align with ours. Share specific examples of how you've contributed to team success and customer satisfaction in previous roles.
Showcase Your Personality: We love a bit of personality! Don’t be afraid to let your unique style and flair for interior design come through in your application. This is a creative role, so showing us your enthusiasm and approachability can really make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have at OKA!
How to prepare for a job interview at OKA Direct
✨Know the Brand Inside Out
Before your interview, make sure you research OKA thoroughly. Understand their values, product range, and what sets them apart in the luxury furniture market. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you resolved customer enquiries or created memorable experiences. This will highlight your ability to uphold OKA's commitment to putting the customer first.
✨Demonstrate Team Leadership
As an Assistant Store Manager, you'll need to motivate and develop your team. Be ready to discuss your experience in recruiting, onboarding, and training staff. Share how you've fostered a positive team culture and met sales targets, aligning with OKA's values of being in it together.
✨Bring Your Creative Flair
Since a natural flair for interior design and merchandising is key for this role, prepare to discuss your ideas on store presentation and styling. You might even want to bring along a portfolio or examples of your work to showcase your creativity and attention to detail.