At a Glance
- Tasks: Support daily operations, manage stock, and provide excellent customer service.
- Company: Join the vibrant OKA family in a fun and nurturing retail environment.
- Benefits: Enjoy a competitive benefits package, including birthday off and enhanced maternity pay.
- Other info: Flexible hours and opportunities for personal growth in a creative atmosphere.
- Why this job: Be part of a dynamic team and make a real impact in a growing business.
- Qualifications: Retail experience preferred, strong customer service skills, and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking to recruit a full-time Retail Outlet Operative to support our Retail Team, based at OKA Godstone in the Surrey countryside. One of our first three outlet stores that has deliveries of new outlet stock every week and at least a 25% discount of each item.
About Us: We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Retail Outlet Operative with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, you’ll support the smooth day-to-day operations of the outlet store. You’ll play a key part in maintaining a professional, tidy and safe environment for both customers and the team.
Key Responsibilities:
- This is a hybrid role covering both stockroom and shop floor responsibilities.
- Receive deliveries, unload stock, and complete relevant paperwork.
- Move and manage stock in the stockroom, ensuring accuracy, organisation, and follow-up of discrepancies.
- Maintain a clean, tidy, and well-organised stockroom at all times.
- Support inventory control, including cycle counts, stock checks, and management of faulty or unlabelled items.
- Support promotional setups, seasonal changes, and general store preparation.
- Provide strong shop floor support, including serving customers, handling enquiries, and assisting with sales transactions.
- Replenish stock and maintain high visual merchandising standards across the store.
- Work closely with the team to ensure smooth day-to-day store operations and a positive customer experience.
- Be flexible and proactive in supporting both sales and operational needs across the store.
About You:
- Previous experience in a retail or stockroom environment (homeware or furniture experience preferred).
- Strong customer service skills with a positive, can-do attitude.
- Reliable and proactive team player.
- Good organisational skills and attention to detail.
- Able to work flexibly, including weekends and peak trading periods.
- Physically fit and comfortable with manual handling tasks.
- Confident communicator and problem-solver.
- Passionate about interiors and the OKA brand.
Our Values:
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
- Be In It Together – approachable, personable, committed to shared success.
- Think Big – creative, innovative, solutions orientated.
- Own It – curious, persistent, drives results.
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.
Our Benefits Package:
- Length of Service increases.
- Day off for your birthday.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company pension scheme, life assurance cover, free eye tests, cycle-to-work scheme, interest-free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
About OKA: Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established interior design and trade business, a mail-order service and a thriving website.
Retail Outlet Operative in Surrey employer: OKA Direct Ltd.
At OKA, we pride ourselves on fostering a fun and nurturing work environment where our employees feel valued and empowered to thrive. As a Retail Outlet Operative at our picturesque Godstone location, you'll enjoy a generous employee discount, opportunities for personal growth, and a supportive team culture that encourages creativity and collaboration. Join us in creating exceptional customer experiences while being part of a dynamic and fast-paced family business dedicated to inspiring beautiful living.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Outlet Operative in Surrey
✨Tip Number 1
Get to know the company culture before your interview. Check out OKA's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a great experience for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Be proactive during the interview. Ask questions about the team dynamics and how they support each other. This shows that you’re not just looking for a job, but you want to be an active part of their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re tech-savvy and keen to engage with the brand directly.
We think you need these skills to ace Retail Outlet Operative in Surrey
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Mention any previous experience you have in a retail or stockroom environment, especially if it's related to homeware or furniture. We want to see that you're excited about the role and the OKA brand!
Be Clear and Concise:Keep your CV and cover letter straightforward and to the point. Highlight your key skills and experiences that match the job description. Remember, we appreciate good organisation and attention to detail, so make sure your application reflects that!
Tailor Your Application:Don’t just send out the same CV everywhere! Tailor your application specifically for the Retail Outlet Operative role at OKA. Use keywords from the job description to show us you understand what we're looking for and how you fit into our team.
Apply Through Our Website:Make sure to apply through our website using the link provided in the job listing. This helps us keep track of your application and ensures it gets to the right people. Plus, it shows you're keen on joining the OKA family!
How to prepare for a job interview at OKA Direct Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research OKA and its values. Understand their commitment to customer service and how they create a fun environment. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Off Your Retail Experience
Be ready to discuss your previous retail or stockroom experience, especially if it’s related to homeware or furniture. Prepare specific examples of how you’ve handled stock management, customer service, or any challenges you faced. This will demonstrate your capability and readiness for the role.
✨Demonstrate Your Team Spirit
Since the role requires working closely with others, highlight your ability to be a proactive team player. Share instances where you’ve collaborated effectively with colleagues or contributed to a positive work environment. This will resonate well with their value of 'Be In It Together'.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics, store operations, or opportunities for growth within OKA. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
