At a Glance
- Tasks: Create stunning design plans and provide exceptional customer service in a vibrant retail environment.
- Company: Join OKA, a dynamic homeware retailer with a passion for beautiful living.
- Benefits: Enjoy a birthday day off, health cash plan, and a range of employee perks.
- Other info: Flexible hours and opportunities for personal growth in a supportive atmosphere.
- Why this job: Be part of a fun team that values creativity and customer satisfaction.
- Qualifications: Retail experience, strong communication skills, and a flair for interior design.
The predicted salary is between 25000 - 30000 € per year.
We are currently looking to recruit a full-time Home Stylist to support our Retail Team, based at our beautiful store in Guildford. Situated between the bustling high street and historic castle, our OKA store is nestled in the Tunsgate Quarter amongst a host of other luxury retailers. The large store showcases our complete collection across 11,000 sq ft with a garden area that displays our outdoor range. We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive.
We are looking for an agile and proactive Home Stylist with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Home Stylist is responsible for providing an enhanced retail experience for OKA customers through the provision of instore design, room planning and styling services. This is a retail-based position, requiring consistent presence on the shop floor during store opening hours. While the role has a strong design element, it is not office-based instead, it calls for flexibility, strong customer interaction, and effective teamwork. The Home Stylist is also expected to support store operations and wider team activities beyond core design duties.
KEY RESPONSIBILITIES
- Design and Styling: Creating and presenting design plans to customers using Vector Works, Photoshop, and MS Office.
- Identifying leads for larger projects and passing these to the Interior Design Service (IDS).
- Providing customer consultation via email, phone, face-to-face and digital appointments.
- Provision of exceptional customer service, from initial enquiry through to project completion, follow up and after care.
- Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability.
- Generating and maximising project revenue to meet sales targets.
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes.
- Building a strong customer database and capturing key customer data via Salesforce, Hero and till processes.
Shop floor and Customer Experience:
- Be physically present and engaged on the shop floor, supporting the day-to-day operations of the retail space.
- Support general store operations, including replenishment, stock handling, store housekeeping, and presentation standards.
- Role-modelling our Company Values and Behaviours.
- Actively support and adapt to the needs of the wider store team, demonstrating flexibility and teamwork.
OUR VALUES
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints.
- Be In It Together - approachable, personable, committed to shared success.
- Think Big - creative, innovative, solutions orientated.
- Own It - curious, persistent, drives results.
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity.
ABOUT YOU
- Experienced retail professional.
- Confident communicator with excellent interpersonal skills.
- Natural flair for interior design, styling, and store merchandising.
- Experience and enthusiasm for high-end retail environments.
- Extensive selling skills and the ability to motivate others.
- Flexible approach to working hours as the sector demands.
- Tenacious, hardworking and reliable.
- A creative, problem-solving spirit.
- Passion for the OKA brand.
OUR BENEFITS PACKAGE
- Length of Service increases.
- Day off for your birthday.
- Health Cash Plan.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company Bonus Scheme.
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
ABOUT OKA
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website.
Home Stylist in Surrey employer: OKA Direct Ltd.
At OKA, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values creativity and teamwork. Our Guildford store, located in the heart of the Tunsgate Quarter, provides a unique opportunity for Home Stylists to engage with customers in a dynamic retail environment while enjoying a comprehensive benefits package that includes health plans, enhanced maternity pay, and opportunities for personal growth. Join us to be part of a passionate team dedicated to inspiring customers to create beautiful homes, all while having fun and feeling valued in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Home Stylist in Surrey
✨Tip Number 1
Get to know the store and its vibe! Spend some time in the OKA store in Guildford, chat with the team, and soak up the atmosphere. This will help you understand the brand better and show your genuine interest during interviews.
✨Tip Number 2
Show off your design skills! Bring a portfolio of your previous styling projects or even create mock-ups using Vector Works or Photoshop. This will demonstrate your flair for interior design and give you an edge over other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events where OKA might be present. Building relationships can lead to insider tips and possibly a referral, which is always a bonus!
✨Tip Number 4
Be ready to showcase your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. Remember, at OKA, putting the customer first is key, so let that shine through in your conversations.
We think you need these skills to ace Home Stylist in Surrey
Some tips for your application 🫡
Show Your Passion for Design:When you're writing your application, let your love for interior design shine through! Share examples of how you've styled spaces or helped customers create their dream homes. We want to see that creative spark!
Tailor Your CV:Make sure your CV is tailored to the Home Stylist role. Highlight relevant experience in retail and customer service, and don’t forget to mention any design software skills you have. We’re looking for someone who can hit the ground running!
Be Personable:In your cover letter, be yourself! We value a friendly and approachable attitude, so let your personality come through. Talk about why you want to join the OKA family and how you can contribute to our fun and nurturing environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team right from the start!
How to prepare for a job interview at OKA Direct Ltd.
✨Know Your Design Tools
Familiarise yourself with Vector Works, Photoshop, and MS Office before the interview. Being able to discuss how you've used these tools in past roles will show your technical skills and readiness for the Home Stylist position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous retail roles. Highlight specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the company's value of putting the customer first.
✨Demonstrate Team Spirit
Think of instances where you've worked collaboratively with a team. The role requires flexibility and teamwork, so be ready to share how you've supported your colleagues and contributed to a positive work environment.
✨Embrace the Company Culture
Research OKA's values and think about how they resonate with you. Be prepared to discuss how you embody these values in your work, especially 'Stay Playful' and 'Think Big', as they are crucial for thriving in their nurturing environment.
