At a Glance
- Tasks: Support daily operations, manage stock, and provide excellent customer service in a vibrant retail environment.
- Company: Join OKA, a fun and nurturing homeware retailer with a passion for beautiful living.
- Benefits: Enjoy a competitive benefits package, including birthday leave and enhanced maternity pay.
- Other info: Flexible hours, opportunities for growth, and a supportive company culture await you.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced retail setting.
- Qualifications: Previous retail experience, strong customer service skills, and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking to recruit a full-time Retail Outlet Operative to support our Retail Team, based at OKA Godstone in the Surrey countryside. One of our first three outlet stores that has deliveries of new outlet stock every week and at least a 25% discount of each item.
About Us: We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Retail Outlet Operative with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, you’ll support the smooth day-to-day operations of the outlet store. You’ll play a key part in maintaining a professional, tidy and safe environment for both customers and the team.
Key Responsibilities:
- This is a hybrid role covering both stockroom and shop floor responsibilities.
- Receive deliveries, unload stock, and complete relevant paperwork.
- Move and manage stock in the stockroom, ensuring accuracy, organisation, and follow-up of discrepancies.
- Maintain a clean, tidy, and well-organised stockroom at all times.
- Support inventory control, including cycle counts, stock checks, and management of faulty or unlabelled items.
- Support promotional setups, seasonal changes, and general store preparation.
- Provide strong shop floor support, including serving customers, handling enquiries, and assisting with sales transactions.
- Replenish stock and maintain high visual merchandising standards across the store.
- Work closely with the team to ensure smooth day-to-day store operations and a positive customer experience.
- Be flexible and proactive in supporting both sales and operational needs across the store.
About You:
- Previous experience in a retail or stockroom environment (homeware or furniture experience preferred).
- Strong customer service skills with a positive, can-do attitude.
- Reliable and proactive team player.
- Good organisational skills and attention to detail.
- Able to work flexibly, including weekends and peak trading periods.
- Physically fit and comfortable with manual handling tasks.
- Confident communicator and problem-solver.
- Passionate about interiors and the OKA brand.
Our Values:
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
- Be In It Together – approachable, personable, committed to shared success.
- Think Big – creative, innovative, solutions orientated.
- Own It – curious, persistent, drives results.
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.
Our Benefits Package:
- Length of Service increases.
- Day off for your birthday.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company bonus.
- Company pension scheme, life assurance cover, free eye tests, cycle-to-work scheme, interest-free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
About OKA: Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established interior design and trade business, a mail-order service and a thriving website.
Retail Outlet Operative employer: OKA Direct Ltd.
At OKA, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values each team member's contributions. Located in the picturesque Surrey countryside, our Retail Outlet Operative role provides not only a competitive benefits package, including enhanced maternity pay and a day off for your birthday, but also ample opportunities for personal and professional growth within a dynamic and fast-paced environment. Join us to be part of a passionate team that celebrates creativity and customer service while enjoying a generous discount on our beautiful homeware products.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Outlet Operative
✨Tip Number 1
Get to know the company culture! Before your interview, check out OKA's website and social media. Understanding their values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a fantastic experience for customers, think of examples from your past where you've gone above and beyond to help someone.
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, be prepared to discuss how you manage stock and keep things tidy. They’ll want to see that you can handle the stockroom like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the OKA family.
We think you need these skills to ace Retail Outlet Operative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Retail Outlet Operative role. Highlight any previous retail or stockroom experience, especially in homeware or furniture, to show us you’re the right fit!
Show Your Personality:We love a positive attitude! In your cover letter, let your personality shine through. Share why you’re passionate about interiors and how you embody our values like 'Stay Playful' and 'Think Big'.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at OKA Direct Ltd.
✨Know the Company
Before your interview, take some time to research OKA and its values. Understand their commitment to customer service and how they create a fun environment. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail or stockroom experience, especially if it relates to homeware or furniture. Prepare specific examples of how you've handled stock management, customer service, or any challenges you've faced. This will demonstrate your capability and readiness for the role.
✨Emphasise Teamwork
Since this role requires working closely with others, highlight your ability to be a proactive team player. Share examples of how you've collaborated with colleagues in the past to achieve common goals, ensuring you convey your positive attitude and willingness to support the team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the store's operations, team dynamics, or upcoming promotions. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
