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For Companies At a Glance
- Tasks: Inspect furniture, manage returns, and support warehouse operations.
- Company: Join OKA, a trusted name in furniture and homeware for over 20 years.
- Benefits: Enjoy 25 days holiday, staff discounts, and a birthday day off!
- Why this job: Be part of a positive team that values quality and customer satisfaction.
- Qualifications: Experience in logistics, strong attention to detail, and good teamwork skills required.
- Other info: Flexible hours and opportunities for process improvement await you!
The predicted salary is between 24000 - 36000 £ per year.
Quality Control and Returns Warehouse Operative
Swindon
OKA, a retailer of furniture and homeware with over 20 years of history, is seeking a detail-oriented Warehouse Operative to join our team at a Third-Party Logistics (3PL) site. Based in our Quality Control (QC) and Returns department, this role is crucial for maintaining product quality standards and ensuring customer satisfaction. Responsibilities include inspecting furniture products, managing customer returns, and supporting warehouse duties such as order picking and stock handling.
About Us
We foster a positive work environment where everyone feels valued. We are looking for a proactive and enthusiastic individual to uphold our quality standards and collaborate with warehouse colleagues to meet company specifications and customer expectations.
Key Responsibilities
- Conduct daily quality inspections to ensure products meet standards.
- Verify that all products for customer orders meet quality criteria before dispatch.
- Document defects and damages according to company standards.
- Measure and examine product dimensions, functionality, and surface finishes.
- Act as the product quality expert, ensuring standards are upheld.
- Complete detailed reports on inspection outcomes.
- Coordinate with teams to handle defective items and customer returns.
- Assist with stock picking, packing, and preparation for orders.
- Maintain a clean and safe work environment.
- Work collaboratively to achieve operational goals.
- Provide feedback on incoming goods to improve quality.
- Perform additional tasks such as re-boxing and re-labelling as needed.
- Ensure compliance with health and safety legislation.
- Suggest process improvements to increase efficiency and reduce errors.
About You
- Experience in a warehouse or logistics environment, preferably within a 3PL setting.
- Strong attention to detail and commitment to quality.
- Good organizational and time management skills.
- Ability to work independently and as part of a team.
- Physical ability to handle large furniture items.
- Experience with stock management systems (e.g., NetSuite) is advantageous.
- Polite, friendly, and communicative.
- Proficient in MS Office and computer skills.
- Understanding of premium brands and customer service standards.
- Flexible, adaptable, and proactive in a fast-paced environment.
Benefits
- 25 days holiday plus bank holidays, with length of service increases.
- Day off for your birthday.
- 50% staff discount and additional outlet store discounts.
- Enhanced maternity/paternity pay.
- Employee Assistance Programme.
- Discretionary bonus scheme eligibility.
- Additional benefits including pension, life assurance, eye tests, cycle to work scheme, travel loans, social events, wellbeing centre, and more.
If interested, please send your CV along with your current salary, salary expectations, notice period, and right to work information via the application link.
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Quality Control and Returns Warehouse Operative employer: OKA Direct Ltd.
Contact Detail:
OKA Direct Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control and Returns Warehouse Operative
✨Tip Number 1
Familiarise yourself with quality control processes specific to the furniture industry. Understanding how to inspect products for defects and knowing the standards expected can give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience in a warehouse or logistics environment, especially if it involves quality control or returns management. Be ready to discuss specific examples of how you've maintained quality standards in past roles.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the company's quality standards and processes. This shows your proactive approach and genuine interest in maintaining high-quality service.
✨Tip Number 4
Be prepared to discuss your teamwork skills, as collaboration is key in this role. Think of examples where you've successfully worked with others to achieve operational goals, particularly in a fast-paced environment.
We think you need these skills to ace Quality Control and Returns Warehouse Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse or logistics environments. Emphasise your attention to detail and any specific skills related to quality control and returns management.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed, such as conducting quality inspections and managing customer returns.
Highlight Relevant Experience: In your application, focus on any previous roles where you demonstrated strong organisational skills, teamwork, and the ability to work independently. Include examples of how you've contributed to maintaining quality standards.
Follow Application Instructions: Ensure you include all requested information in your application, such as your current salary, salary expectations, notice period, and right to work details. This shows attention to detail and respect for the application process.
How to prepare for a job interview at OKA Direct Ltd.
✨Show Your Attention to Detail
As a Quality Control and Returns Warehouse Operative, attention to detail is key. Be prepared to discuss specific examples from your past experience where you identified defects or ensured quality standards were met.
✨Demonstrate Your Teamwork Skills
This role requires collaboration with colleagues. Share instances where you successfully worked as part of a team to achieve operational goals, highlighting your communication and interpersonal skills.
✨Familiarise Yourself with the Company’s Products
Research OKA's furniture and homeware products before the interview. Understanding their quality standards and customer expectations will show your genuine interest in the role and the company.
✨Prepare for Practical Questions
Expect questions related to handling returns, stock management, and quality inspections. Think about how you would approach these tasks and be ready to explain your thought process clearly.