At a Glance
- Tasks: Create stunning home designs and provide exceptional customer service in-store.
- Company: Join OKA, a vibrant brand passionate about beautiful homes and interiors.
- Benefits: Enjoy a birthday day off, health cash plan, and a range of employee perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a fun team that values creativity and customer satisfaction.
- Qualifications: Retail experience, strong communication skills, and a flair for interior design.
The predicted salary is between 22050 - 26950 £ per year.
We are currently looking to recruit a full-time Home Stylist (40 hours per week) to support our Retail Team, based at our OKA store in Newcastle.
OKA Newcastle is located on Fenwick's renowned furniture floor, the OKA space showcases a considered edit of furniture, homeware, textiles and lighting, designed to help create homes full of character, comfort and individuality.
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive.
We are looking for an agile and proactive Home Stylist with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.
Reporting directly to the Store Manager, the Home Stylist is responsible for providing an enhanced retail experience for OKA customers through the provision of instore design, room planning and styling services.
This is a retail-based position, requiring consistent presence on the shop floor during store opening hours.
While the role has a strong design element, it is not office-based instead, it calls for flexibility, strong customer interaction, and effective teamwork.
The Home Stylist is also expected to support store operations and wider team activities beyond core design duties.
KEY RESPONSIBILITIES
Design and Styling
- Creating and presenting design plans to customers using Vector Works, Photoshop, and MS Office
- Identifying leads for larger projects and passing these to the Interior Design Service (IDS)
- Providing customer consultation via email, phone, face-to-face and digital appointments
- Provision of exceptional customer service, from initial enquiry through to project completion, follow up and after care.
- Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability.
- Generating and maximising project revenue to meet sales targets.
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes.
- Building a strong customer data base and capturing key customer data via Salesforce, Hero and till processes
Shop floor and Customer Experience
- Be physically present and engaged on the shop floor, supporting the day-to-day operations of the retail space.
- Support general store operations, including replenishment, stock handling, store housekeeping, and presentation standards.
- Role-modelling our Company Values and Behaviours
- Actively support and adapt to the needs of the wider store team, demonstrating flexibility and teamwork
OUR VALUES
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints.
- Be In It Together - approachable, personable, committed to shared success.
- Think Big - creative, innovative, solutions orientated.
- Own It - curious, persistent, drives results.
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity.
ABOUT YOU
- Experienced retail professional
- Confident communicator with excellent interpersonal skills
- Natural flair for interior design, styling, and store merchandising
- Experience and enthusiasm for high-end retail environments
- Extensive selling skills and the ability to motivate others.
- Flexible approach to working hours as the sector demands Tenacious, hardworking and reliable.
- A creative, problem-solving spirit
- Passion for the OKA brand
- OUR BENEFITS PACKAGE
- Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company
- Bonus Scheme
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business.
ABOUT OKA
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.
We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends.
British-born, today we have 14stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.
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Home Stylist in Newcastle upon Tyne employer: OKA Direct Ltd.
At OKA Direct LTD, we pride ourselves on fostering a vibrant and collaborative work culture that empowers our employees to thrive. As a CRM & Email Campaigns Coordinator, you will benefit from continuous professional development opportunities, a supportive team environment, and the chance to make a tangible impact on customer engagement strategies. Located in the UK, our dynamic marketing team values creativity and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Home Stylist in Newcastle upon Tyne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like OKA Direct Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like OKA Direct Ltd.!
We think you need these skills to ace Home Stylist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at OKA Direct Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at OKA Direct Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show OKA Direct Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at OKA Direct Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
