At a Glance
- Tasks: Create stunning design plans and provide exceptional customer service in our flagship store.
- Company: Join OKA, a vibrant homeware brand with a passion for beautiful living.
- Benefits: Enjoy a birthday day off, health cash plan, and a range of employee perks.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Be part of a fun team that values creativity and customer satisfaction.
- Qualifications: Retail experience, strong communication skills, and a flair for interior design.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit a full-time Home Stylist to support our Retail Team, based in our beautiful flagship Chelsea store in the heart of London’s design scene. Here customers can explore our entire collection across three floors, see our pieces styled in seasonal room sets and access our many services such as our custom‑made sofa service Tailored by OKA. We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive.
We are looking for an agile and proactive Home Stylist with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Home Stylist is responsible for providing an enhanced retail experience for OKA customers through the provision of instore design, room planning and styling services. This is a retail‑based position, requiring consistent presence on the shop floor during store opening hours. While the role has a strong design element, it is not office‑based instead, it calls for flexibility, strong customer interaction, and effective teamwork. The Home Stylist is also expected to support store operations and wider team activities beyond core design duties.
KEY RESPONSIBILITIES
- Design and Styling
- Creating and presenting design plans to customers using Vector Works, Photoshop, and MS Office
- Identifying leads for larger projects and passing these to the Interior Design Service (IDS)
- Providing customer consultation via email, phone, face‑to‑face and digital appointments
- Provision of exceptional customer service, from initial enquiry through to project completion, follow up and after care.
- Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability.
- Generating and maximising project revenue to meet sales targets.
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes.
- Building a strong customer database and capturing key customer data via Salesforce, Hero and till processes.
- Shop floor and Customer Experience
- Be physically present and engaged on the shop floor, supporting the day‑to‑day operations of the retail space.
- Support general store operations, including replenishment, stock handling, store housekeeping, and presentation standards.
- Role‑modelling our Company Values and Behaviours
- Actively support and adapt to the needs of the wider store team, demonstrating flexibility and teamwork.
OUR VALUES
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
- Be In It Together – approachable, personable, committed to shared success.
- Think Big – creative, innovative, solutions orientated.
- Own It – curious, persistent, drives results.
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.
ABOUT YOU
- Experienced retail professional
- Confident communicator with excellent interpersonal skills
- Natural flair for interior design, styling, and store merchandising
- Experience and enthusiasm for high‑end retail environments
- Extensive selling skills and the ability to motivate others.
- Flexible approach to working hours as the sector demands
- Tenacious, hardworking and reliable.
- A creative, problem‑solving spirit
- Passion for the OKA brand
OUR BENEFITS PACKAGE
- Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
ABOUT OKA
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British‑born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website.
Home Stylist in London employer: OKA Direct Ltd.
At OKA, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in our flagship Chelsea store, where creativity and customer service thrive. Our Home Stylists enjoy a range of benefits including enhanced maternity pay, a health cash plan, and opportunities for personal growth within a dynamic team that values collaboration and innovation. Join us in a role that not only allows you to express your design flair but also fosters a sense of community and shared success among passionate individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Home Stylist in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, spend some time exploring OKA's website and social media. Familiarise yourself with their products, values, and design philosophy. This will not only help you stand out but also show your genuine interest in becoming a part of the team.
✨Tip Number 2
Show off your styling skills! Bring a portfolio or examples of your previous work to the interview. Whether it's mood boards, design plans, or photos of styled spaces, showcasing your creativity can really impress the hiring team and demonstrate your flair for interior design.
✨Tip Number 3
Be ready to chat about customer service! Since the role is all about enhancing the retail experience, think of examples where you've gone above and beyond for customers. Share stories that highlight your interpersonal skills and how you’ve created memorable experiences in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Home Stylist in London
Some tips for your application 🫡
Show Your Passion for Design:When you're writing your application, let your love for interior design shine through! Share examples of how you've styled spaces or helped customers create their dream homes. We want to see that creative spark!
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and values mentioned in the job description. Highlight your experience in retail and customer service, and how you embody our values like 'Put the Customer First' and 'Stay Playful'.
Be Personable:We’re looking for someone who can connect with customers effortlessly. Use a friendly tone in your application and share anecdotes that showcase your interpersonal skills. Remember, we value approachability and teamwork!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our OKA family!
How to prepare for a job interview at OKA Direct Ltd.
✨Know Your Design Tools
Familiarise yourself with design software like Vector Works and Photoshop before the interview. Being able to discuss your experience with these tools will show that you're ready to hit the ground running as a Home Stylist.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the company's value of putting the customer first.
✨Embrace Teamwork
Since the role requires effective teamwork, be ready to share experiences where you collaborated successfully with others. Highlight how you adapted to team needs and contributed to shared success, which is key to fitting into their company culture.
✨Demonstrate Your Passion for OKA
Research OKA’s brand values and products thoroughly. Be prepared to express why you’re passionate about the brand and how you can contribute to creating beautiful, practical homes for customers. This enthusiasm will resonate well during your interview.
