At a Glance
- Tasks: Lead a dynamic team to create an exceptional retail experience and drive sales.
- Company: Join OKA Direct, a vibrant furniture and homeware retailer with a strong brand ethos.
- Benefits: Enjoy 33 days holiday, generous discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a fun workplace.
- Why this job: Be part of a creative team that values customer service and innovative design.
- Qualifications: Retail experience, strong communication skills, and a passion for interior design.
The predicted salary is between 25000 - 30000 £ per year.
Founded over 20 years ago by three entrepreneurial women, OKA Direct LTD is a furniture and homeware retailer with 15 stores across the UK. The role is full‑time, based at the new concession in Fenwick, Kingston. As Store Supervisor you will support the Store Manager in all sales and operational requirements, providing an enhanced retail experience through in‑store design, room‑planning and styling services.
Key Responsibilities
- Store Operations – organise and execute all daily activities, motivate and lead teams to exceed targets and KPIs, collaborate with Visual Merchandising and Business Leads to maintain store presentation and ensure smooth operations.
- Customer Service – role‑model exceptional customer service, lead the team in face‑to‑face and phone interactions, establish long‑term relationships with clients, provide consultation via email, phone, face‑to‑face and digital appointments.
- People and Culture – maintain presence on shopfloor, assist recruitment and onboarding, manage staffing levels, workload and schedule, model company values and behaviours.
About You
Experienced retail professional with proven track record, preferably in luxury furniture or homeware retail. Passion for delivering exceptional customer service, confident communicator with excellent interpersonal skills. Flair for interior design, styling and merchandising; enthusiasm for high‑end retail environments. Extensive selling skills, ability to motivate others, keen eye for detail. Flexible working hours, tenacious, hardworking, creative problem‑solver, strong passion for OKA brand.
Our Benefits Package
- 33 days holiday (incl. bank holidays) with increase for length of service.
- Day off for birthday.
- Health Cash Plan.
- Generous staff discount.
- Enhanced Maternity Pay.
- Employee Assistance Programme and discretionary company bonus scheme.
- Access to 60+ UK retailer discounts through My OKA benefits platform.
- Company pension scheme, life assurance cover, free eye tests, cycle‑to‑work scheme, interest‑free travel loans, social events, online wellbeing centre and more.
Our Values
- Put the Customer First – exceptional internal and external service.
- Be In It Together – approachable, personable, supportive.
- Think Big – creative, innovative, solution oriented.
- Own It – curious, persistent, drive results.
- Stay Playful – energises others, focuses on positives, embraces spontaneity.
To apply, please send CV and details of salary expectations, notice period and right to work information.
Store Supervisor in Kingston upon Thames employer: OKA Direct Ltd.
At OKA Direct LTD, we pride ourselves on being an exceptional employer that values creativity and collaboration in the heart of Kingston upon Thames. Our supportive work culture fosters personal and professional growth, offering extensive benefits such as generous holiday allowances, a health cash plan, and a strong commitment to employee wellbeing. Join us to be part of a dynamic team that not only prioritises customer satisfaction but also encourages innovative thinking and a playful spirit in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in Kingston upon Thames
✨Tip Number 1
Get to know the company! Before your interview, dive into OKA's values and culture. This way, you can show how your experience aligns with their mission and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your retail experience and customer service skills.
✨Tip Number 3
Dress the part! Since you're applying for a Store Supervisor position, make sure your outfit reflects the high-end retail environment. A polished appearance shows that you understand the brand and are ready to represent it well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Store Supervisor in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Supervisor role. Highlight your retail experience, especially in luxury furniture or homeware, and don’t forget to showcase your flair for interior design!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you embody OKA's values. Share specific examples of how you've motivated teams or enhanced customer experiences in previous roles.
Show Off Your People Skills:As a Store Supervisor, you'll be leading a team and interacting with customers daily. Make sure to highlight your interpersonal skills in your application. We want to see how you build relationships and create a positive atmosphere in-store!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the OKA family!
How to prepare for a job interview at OKA Direct Ltd.
✨Know Your Stuff
Before the interview, dive deep into OKA Direct's values and products. Familiarise yourself with their furniture and homeware offerings, especially in luxury retail. This will help you demonstrate your passion for the brand and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs. This will highlight your ability to model the customer-first approach that OKA Direct values.
✨Demonstrate Leadership Qualities
As a Store Supervisor, you'll need to motivate and lead a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experiences where you’ve inspired others to exceed targets or improve performance.
✨Bring Your Creative Flair
Since the role involves styling and merchandising, be prepared to talk about your design ideas and how you would enhance the store's presentation. You might even want to bring a portfolio of your previous work or ideas to showcase your creativity and eye for detail.
