At a Glance
- Tasks: Deliver exceptional customer service and promote beautiful interiors at our Fenwick concession.
- Company: Join the vibrant OKA family, a leader in homeware and interior design.
- Benefits: Enjoy 33 days holiday, health cash plan, and discounts on 60+ retailers.
- Other info: Flexible hours with opportunities for growth in a dynamic team.
- Why this job: Be part of a fun, nurturing environment where your creativity can shine.
- Qualifications: Previous luxury retail experience and a passion for customer relationships.
The predicted salary is between 24960 - 27600 £ per year.
We are currently looking to recruit a part‑time Interior Sales Advisor (16 hours) to support our Retail Team, based at our concession in Fenwick Kingston. OKA Kingston is our fourth concession, following the successful introduction of the brand into the renowned Fenwicks Department Store in Newcastle. We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive.
We are looking for an agile and proactive Interior Sales Assistant with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Interior Sales Assistant is responsible for providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.
KEY RESPONSIBILITIES- Provision of exceptional customer service to OKA customers
- Providing advice and guidance on products to customers in person and via phone
- Generating and maximising revenue to meet sales targets
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
- Identifying sales opportunities
- Promoting the OKA In‑Store Design Advisors and Interior Design Service (IDS)
- Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office area
- Previous luxury retail experience, ideally within the furniture or homeware sectors
- Passion for providing best‑in‑class customer service and building lasting customer relationships
- Proven soft selling skills, including link‑selling of complimentary products
- Good organisational skills and the ability to prioritise
- Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
- Target‑driven
- Keen interest and enthusiasm for beautiful interiors
- A creative, problem‑solving spirit
- Passion for the OKA brand
- 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Discounts on 60+ UK retailers via My OKA benefits platform
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast‑paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
ABOUT OKA
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British‑born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail‑order service and a thriving website.
Interior Sales Advisor (16 hours) in Kingston upon Thames employer: OKA Direct Ltd.
At OKA, we pride ourselves on fostering a vibrant and supportive work culture that empowers our employees to thrive. As an Interior Sales Advisor at our Fenwick Kingston concession, you will enjoy a range of benefits including generous holiday entitlement, health cash plans, and discounts across numerous retailers, all while being part of a dynamic team that values creativity and exceptional customer service. Join us in creating beautiful interiors and building lasting relationships with our customers in a fun and nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Interior Sales Advisor (16 hours) in Kingston upon Thames
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including OKA Direct Ltd., may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Interior Sales Advisor (16 hours) in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like OKA Direct Ltd. that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at OKA Direct Ltd. will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about OKA Direct Ltd. and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at OKA Direct Ltd.
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at OKA Direct Ltd., it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at OKA Direct Ltd.!
