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For Companies At a Glance
- Tasks: Support customers with enquiries, complaints, and website assistance in a dynamic team.
- Company: Join a leading homeware retailer known for its supportive culture.
- Benefits: Enjoy a competitive salary, health plans, holidays, and exciting perks.
- Why this job: Make a difference in customer experiences while enjoying hybrid work flexibility.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Great opportunity for career growth in a vibrant environment.
The predicted salary is between 22624 - 33000 £ per year.
A leading homeware retailer is looking for a full-time Customer Service Advisor to support their Customer Service Team in East Hagbourne. This role offers a competitive salary of £28,280 per annum and a hybrid working model.
The ideal candidate will possess:
- Previous customer service experience
- Excellent communication skills
- Proficiency in Excel
Responsibilities include:
- Handling customer enquiries and complaints
- Providing website support
- Processing payments
The company provides a comprehensive benefits package including holidays, health plans, and additional perks.
Hybrid Customer Service Advisor | Growth & Perks employer: OKA Direct Ltd.
Contact Detail:
OKA Direct Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor | Growth & Perks
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help us tailor our conversations during interviews and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us articulate how we’d handle enquiries and complaints effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which can significantly increase our chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up!
We think you need these skills to ace Hybrid Customer Service Advisor | Growth & Perks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Excel Skills: Since proficiency in Excel is a must-have, make sure to mention any specific experiences or projects where you've used it effectively. We appreciate candidates who can demonstrate their technical skills alongside their customer service expertise.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at OKA Direct Ltd.
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve customer complaints. This will show that you understand the core of the role.
✨Excel Skills Are Key
Since proficiency in Excel is a must, make sure you can confidently talk about your experience with it. Prepare to share specific examples of how you've used Excel in previous roles, whether it's for tracking customer interactions or analysing data.
✨Research the Company Culture
Take some time to learn about the homeware retailer's values and culture. This will help you tailor your answers to align with their ethos and demonstrate that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewer. Inquire about the team dynamics, growth opportunities, or how they measure success in the Customer Service Team. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
