At a Glance
- Tasks: Create stunning design plans and provide exceptional customer service in-store.
- Company: Join OKA, a vibrant homeware retailer with a passion for beautiful living.
- Benefits: Enjoy 33 days holiday, generous discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a fun atmosphere.
- Why this job: Be part of a creative team that inspires customers to style their homes.
- Qualifications: Retail experience, strong communication skills, and a flair for interior design.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT OKA
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail‑order service and a thriving website.
We are currently looking to recruit a full‑time Home Stylist to support our Retail Team, based in our beautiful flagship Chelsea store in the heart of London’s design scene. Here customers can explore our entire collection across three floors, see our pieces styled in seasonal room sets and access our many services such as our custom‑made sofa service Tailored by OKA. We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive.
The Home Stylist is responsible for providing an enhanced retail experience for OKA customers through the provision of in‑store design, room planning and styling services. This is a retail‑based position, requiring consistent presence on the shop floor during store opening hours. While the role has a strong design element, it is not office‑based instead, it calls for flexibility, strong customer interaction, and effective teamwork. The Home Stylist is also expected to support store operations and wider team activities beyond core design duties.
KEY RESPONSIBILITIES
- Creating and presenting design plans to customers using Vector Works, Photoshop, and MS Office
- Identifying leads for larger projects and passing these to the Interior Design Service (IDS)
- Providing customer consultation via email, phone, face‑to‑face and digital appointments
- Provision of exceptional customer service from initial enquiry through to project completion, follow‑up and after care
- Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability
- Generating and maximising project revenue to meet sales targets
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
- Building a strong customer database and capturing key customer data via Salesforce, Hero and till processes
- Be physically present and engaged on the shop floor, supporting the day‑to‑day operations of the retail space
- Support general store operations, including replenishment, stock handling, store housekeeping, and presentation standards
- Role‑modelling our Company Values and Behaviours
- Actively support and adapt to the needs of the wider store team, demonstrating flexibility and teamwork
OUR VALUES
- Put the Customer First – provides exceptional internal and external customer service at all touchpoints
- Be In It Together – approachable, personable, committed to shared success
- Think Big – creative, innovative, solutions orientated
- Own It – curious, persistent, drives results
- Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity
ABOUT YOU
- Experienced retail professional
- Passion for delivering exceptional customer service
- Confident communicator with excellent interpersonal skills
- Natural flair for interior design, styling and store merchandising
- Experience and enthusiasm for high‑end retail environments
- Extensive selling skills and the ability to motivate others
- Good eye for detail
- Flexible approach to working hours as the sector demands, tenacious, hardworking and reliable
- A creative, problem‑solving spirit
- Passion for the OKA brand
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Generous staff discount
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more
Home Stylist employer: OKA Direct Ltd.
At OKA Direct LTD, we pride ourselves on fostering a vibrant and collaborative work culture that empowers our employees to thrive. As a CRM & Email Campaigns Coordinator, you will benefit from continuous professional development opportunities, a supportive team environment, and the chance to make a tangible impact on customer engagement strategies. Located in the UK, our dynamic marketing team values creativity and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Home Stylist
✨Tip Number 1
Get to know the company culture before your interview. Dive into OKA's values and mission, and think about how your personal style aligns with theirs. This will help you connect better during the chat!
✨Tip Number 2
Show off your design skills! Bring a portfolio of your past styling projects or even create a mock-up design for a room using their products. This hands-on approach can really impress the hiring team.
✨Tip Number 3
Be ready to chat about customer service experiences. Think of specific examples where you went above and beyond for a customer. OKA loves a good story that showcases your passion for helping others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the OKA family right from the start.
We think you need these skills to ace Home Stylist
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for interior design and customer service shine through. We want to see how your personality aligns with our values at OKA, so don’t hold back!
Tailor Your CV:Make sure your CV highlights relevant experience in retail and design. We’re looking for someone who can bring creativity to the shop floor, so showcase any past roles where you’ve done just that.
Be Personable:In your cover letter, be friendly and approachable. We value a positive attitude and good communication skills, so let us know how you connect with customers and create memorable experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at OKA.
How to prepare for a job interview at OKA Direct Ltd.
✨Know Your Design Tools
Familiarise yourself with design software like Vector Works and Photoshop before the interview. Being able to discuss how you’ve used these tools in past roles will show your technical skills and passion for interior design.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous retail roles. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with OKA's values.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you’ve worked effectively within a team and adapted to changing circumstances. Highlighting your ability to support store operations and collaborate with colleagues will resonate well with their company culture.
✨Express Your Passion for the Brand
Research OKA’s products and values thoroughly. During the interview, share why you’re excited about the brand and how your personal style aligns with their mission to create beautiful, comfortable homes.
