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- Tasks: Provide top-notch customer service and support via phone, email, and live chat.
- Company: Join OKA, a vibrant homeware retailer with a passion for beautiful living.
- Benefits: Enjoy 33 days holiday, health cash plan, and a fun work environment.
- Why this job: Be part of a supportive team that values your contributions and creativity.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 22700 - 33000 £ per year.
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.
We are currently looking to recruit a full-time Customer Service Advisor to support our Customer Service Team, based at our office in Milton Park, Didcot, Oxfordshire. The salary for this position is £28,280 per annum. We operate a hybrid working model: three or more days from the office, the remainder of the week from home.
ABOUT US
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Customer Service Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Head of Customer Service, the Customer Service Advisor is responsible for providing best-in-class customer service support to OKA customers.
KEY RESPONSIBILITIES
- Handling internal and external customer enquiries and complaints via telephone and email in an efficient and timely manner
- Providing support to customers in real time on the OKA website via live chat platform
- Full ownership of customer enquiries including the provision of positive and proactive solutions to issues
- Replying to calls, written communication and web queries in accordance with service level agreements
- Providing feedback on customer comments and issues to wider Customer Service team
- Taking ownership of and completing a variety of administrative tasks related to Customer Support
- Taking card payments over the phone and processing these accurately and securely
- Recording and escalating complaints received on customer accounts
- Note recording on customer accounts and finance records to ensure they accurately reflect current status
- Reviewing accounts and referring to Finance or Tech teams where necessary
ABOUT YOU
- Previous customer collections or customer service experience
- Experience in managing customer accounts and databases
- High levels of energy and enthusiasm and willingness to learn
- Computer literate with good Excel and Outlook competency
- Excellent telephone collection skills and aptitude for managing challenging customers
- Excellent time management and organisational skills
- Self-motivated with the ability to take ownership of prescribed workload
- Ability to prioritise workload dependent on the business requirements
- Excellent communicator, especially telephone manner: professional, clear, positive, upbeat, patient and friendly
- Excellent written communication skills, particularly letter writing
- Good numeracy
- High levels of accuracy and attention to detail
- A creative, problem-solving spirit
- Passion for the OKA brand
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Customer Service Advisor employer: OKA Direct Ltd.
Contact Detail:
OKA Direct Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out OKA's website and social media. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you’ve handled tricky situations. Be ready to share these stories during your interview to demonstrate your problem-solving spirit and how you can bring that positive attitude to the team.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or what a typical day looks like for a Customer Service Advisor at OKA. This shows you’re engaged and keen to understand how you can fit in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits package we offer. Let’s get you on board!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for creating beautiful spaces and your enthusiasm for customer service.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with our values at OKA. We love seeing how you can contribute to our fun and nurturing environment!
Be Clear and Concise: Keep your written communication clear and to the point. We appreciate well-structured applications that are easy to read. Remember, excellent written communication skills are key for this role, so show us what you've got!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at OKA!
How to prepare for a job interview at OKA Direct Ltd.
✨Know the Brand Inside Out
Before your interview, take some time to really understand OKA's ethos and values. Familiarise yourself with their product range and what makes them unique in the homeware market. This will not only help you answer questions more confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you turned a negative situation into a positive one or went above and beyond for a customer. This will demonstrate your proactive attitude and problem-solving spirit, which are key for this role.
✨Practice Your Communication Style
Since excellent communication is crucial for a Customer Service Advisor, practice speaking clearly and positively. You might even want to rehearse common interview questions with a friend or in front of a mirror. Remember, your tone should be upbeat and friendly, reflecting the nurturing environment OKA promotes.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. This shows your enthusiasm and helps you determine if OKA is the right fit for you. Ask about team dynamics, training opportunities, or how they celebrate successes within the team.