At a Glance
- Tasks: Deliver exceptional customer service and expert product advice while driving sales.
- Company: Join a fun and nurturing team at a beautiful Bath store.
- Benefits: 33 days holiday, health cash plan, discounts, and more perks.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Be a key player in creating stunning interiors and enhancing customer experiences.
- Qualifications: Luxury retail experience and a passion for beautiful interiors.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking to recruit a full‑time Interior Sales Advisor (40 hours per week) to support our Retail Team, based at our beautiful Bath store. The store is set within a historic building peppered with period features and plenty of natural light – the perfect space to showcase our collection of furniture and accessories.
This Interior Sales Advisor will play a key role in delivering an exceptional customer experience, offering expert product knowledge and interior styling advice while driving sales and supporting store targets. The role requires a flexible and proactive approach, with the ability to adapt to the needs of the business, including weekends and peak trading periods. As a trusted Key holder, you will also take responsibility for opening and closing the store, ensuring security procedures are followed and supporting the smooth running of daily operations in the absence of management.
ABOUT US
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Interior Sales Advisor is responsible for providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.
KEY RESPONSIBILITIES
- Trusted Key holder responsible for opening and closing the store, ensuring all security and cash handling procedures are followed.
- Supporting store operations and supervising the sales floor in the absence of management, including handling customer escalations.
- Provision of exceptional customer service to OKA customers.
- Providing advice and guidance on products to customers in person and via phone.
- Generating and maximising revenue to meet sales targets.
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes.
- Identifying sales opportunities.
- Promoting the OKA In‑Store Design Advisors and Interior Design Service (IDS).
- Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the store and back‑office areas.
ABOUT YOU
- Previous luxury retail experience, ideally within the furniture or homeware sectors.
- Passion for providing best‑in‑class customer service and building lasting customer relationships.
- Proven soft selling skills, including link‑selling of complimentary products.
- Good organisational skills and the ability to prioritise.
- Flexible approach to working weekends, public holidays and occasional travel to support other stores and for meetings and training.
- Target‑driven.
- Keen interest and enthusiasm for beautiful interiors.
- A creative, problem‑solving spirit.
- Passion for the OKA brand.
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), pro rata, plus length of service increases.
- Day off for your birthday.
- Health Cash Plan.
- Enhanced Maternity Pay.
- Employee Assistance Programme.
- Eligibility for a discretionary company bonus scheme.
- Discounts on 60+ UK retailers via the My OKA benefits platform.
- Plus a suite of additional employee benefits including company pension scheme, life assurance cover, free eye tests, cycle‑to‑work scheme, interest‑free travel loans, social events, online wellbeing centre and more.
Interior Sales Advisor (40 hours -Keyholder) in Bath employer: OKA Direct Ltd.
At OKA, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values each team member's contributions. Our Bath store, set in a stunning historic building, provides a unique environment for our Interior Sales Advisors to thrive, with ample opportunities for personal and professional growth, alongside a comprehensive benefits package that includes generous holiday allowances and employee discounts. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences while enjoying a fulfilling career in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Interior Sales Advisor (40 hours -Keyholder) in Bath
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like OKA Direct Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like OKA Direct Ltd.!
We think you need these skills to ace Interior Sales Advisor (40 hours -Keyholder) in Bath
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at OKA Direct Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at OKA Direct Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show OKA Direct Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at OKA Direct Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
