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- Tasks: Help customers create their dream homes through design consultations and styling services.
- Company: Join OKA, a vibrant homeware retailer passionate about beautiful living for over 20 years.
- Benefits: Enjoy 33 days holiday, generous discounts, health plans, and a fun work environment.
- Why this job: Be part of a creative team in a stylish setting, making a real impact on customers' lives.
- Qualifications: Retail experience, strong communication skills, and a flair for interior design are essential.
- Other info: Work in a stunning Victorian mill with a dynamic team and exciting growth opportunities.
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical, and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service, and a thriving website.
We are currently looking to recruit a part-time Home Stylist (25 hours per week) to support our Retail Team, based at our brand-new concession in Redbrick, the department store for furniture and interiors. Located near Leeds, Redbrick is a beautifully renovated Victorian textile mill building, which is home to a mix of 40 vibrant lifestyle concessions. This 140,000 sqft. retail destination delivers an exciting opportunity for customers to shop a curated mix of furniture, interior design, lighting, home furnishings, bedrooms, kitchens, art, accessories, and gifts in one eclectic space.
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Home Stylist with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Home Stylist is responsible for providing an enhanced retail experience for OKA customers through the provision of in-store design, room planning, and styling services.
KEY RESPONSIBILITIES- Providing customer consultation via email, phone, face-to-face, and digital appointments
- Creating and presenting design plans to customers using VectorWorks, Photoshop, and MS Office
- Building a strong customer database and capturing key customer data via Salesforce, Hero, and till processes
- Identifying leads for larger projects and passing these to the Interior Design Service (IDS)
- Generating and maximising project revenue to meet sales targets
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
- Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability
- Provision of exceptional customer service, from initial enquiry through to project completion, follow-up, and aftercare
- Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas
- Role-modelling our Company Values and Behaviours
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints
- Be In It Together - approachable, personable, committed to shared success
- Think Big - creative, innovative, solutions-oriented
- Own It - curious, persistent, drives results
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity
- Experienced retail professional
- Passion for delivering exceptional customer service
- Confident communicator with excellent interpersonal skills
- Natural flair for interior design, styling, and store merchandising
- Experience and enthusiasm for high-end retail environments
- Extensive selling skills and the ability to motivate others
- Good eye for detail
- Flexible approach to working hours as the sector demands
- Tenacious, hardworking, and reliable
- A creative, problem-solving spirit
- Passion for the OKA brand
- 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Generous staff discount
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest-free travel loans, social events, online wellbeing centre, and more.
If successful, you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period, and right to work information via the link provided.
Home Stylist (Part-Time) employer: Oka Direct Ltd
Contact Detail:
Oka Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Stylist (Part-Time)
✨Tip Number 1
Familiarise yourself with OKA's brand and values. Understanding their commitment to customer service and the importance they place on creating beautiful, comfortable homes will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your passion for interior design by preparing a portfolio of your previous work or styling projects. This will not only demonstrate your skills but also your enthusiasm for the role and the brand.
✨Tip Number 3
Network with current or former employees of OKA if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss how you would enhance the customer experience in-store. Think of specific examples where you've successfully engaged customers in the past and how you can apply that to the Home Stylist role.
We think you need these skills to ace Home Stylist (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you provided design or styling services, as well as your ability to work in a high-end retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for interior design and your understanding of OKA's values. Mention specific experiences that demonstrate your customer service skills and your proactive approach to problem-solving.
Showcase Your Design Skills: If possible, include a portfolio or examples of your previous design work. This could be images of styled spaces or design plans you've created, which will help illustrate your flair for interior design.
Highlight Your Interpersonal Skills: In your application, emphasise your communication skills and ability to connect with customers. Provide examples of how you've successfully engaged with clients in the past, whether through face-to-face interactions or digital consultations.
How to prepare for a job interview at Oka Direct Ltd
✨Show Your Passion for Interior Design
Make sure to express your enthusiasm for interior design and styling during the interview. Share examples of how you've created beautiful spaces in the past, and discuss your favourite design trends or projects that inspire you.
✨Demonstrate Exceptional Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your approach to providing outstanding customer service. Use specific examples from your previous roles to illustrate how you've gone above and beyond for customers.
✨Familiarise Yourself with OKA's Values
Research OKA's company values and think about how they align with your own work ethic. Be ready to discuss how you embody these values in your professional life, particularly 'Put the Customer First' and 'Stay Playful'.
✨Prepare for Design Challenges
Anticipate questions that may involve problem-solving scenarios related to interior design. Think about how you would approach a customer's request for a unique space or how to handle a challenging project, showcasing your creativity and resourcefulness.
