At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales performance.
- Company: Join OKA, a vibrant homeware brand with a passion for beautiful living.
- Benefits: Enjoy a fun work environment, competitive pay, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and personal development.
- Why this job: Be a key player in creating inspiring home experiences for customers.
- Qualifications: Proactive attitude, leadership skills, and a flair for customer service.
The predicted salary is between 24750 - 30250 £ per year.
ABOUT OKA Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.
We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends.
British-born, today we have 15 stores across the UK - an established Interior Design and Trade business, a mail-order service and a thriving website.
ABOUT US We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive.
We are looking for an agile and proactive Client Experience Lead with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.
Reporting to the Store Manager, the Client Experience Lead is responsible for delivering an exceptional customer journey whilst driving commercial performance across the sales floor.
They lead by example, coaching and inspiring Sales Advisors to achieve sales targets, maximise every customer opportunity and deliver outstanding service through expert product knowledge, clienteling and styling advice.
Working alongside the Store Manager, they own the day-to-day sales floor, ensuring every customer receives a premium experience while maintaining momentum against store KPIs.
KEY RESPONSIBILITIES CLIENT EXPERIENCE Champion an exceptional luxury customer experience at every touchpoint.
Lead by example in delivering personalised styling and home advise.
Drive clienteling activity to build long-term customer relationships Ensure every customer leaves feeling inspired and valued.
Coach advisors to confidently identify opportunities for Home Styling, Interior Design and Trade referrals.
Resolve customer issues with professionalism.
SALES Lead the Sales Advisors, creating energy and pace throughout every trading day.
Drive sales team performance against store targets and KPIs (Trust Pilot etc).
Coach Sales Advisors in the moment to maximise conversion, ATV, UPT and customer engagement.
Hold regular sales huddles and communicate daily priorities.
Identify missed opportunities and quickly adapt trading focus.
Support the Store Manager with trading actions and performance plans.
Celebrate success and create healthy competition within the team.
PEOPLE
Client Experience Lead in Surrey employer: OKA DIRECT LIMITED
At OKA, we pride ourselves on being an exceptional employer that fosters a fun and nurturing environment where our employees feel valued and inspired. As a Client Experience Lead, you will not only drive commercial performance but also play a pivotal role in creating memorable customer experiences, all while enjoying generous benefits such as 33 days of holiday, a health cash plan, and a supportive company culture that encourages personal and professional growth. Join us in our beautiful UK locations and be part of a passionate team dedicated to making every home a reflection of individuality and comfort.
