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- Tasks: Lead IT projects that enhance retail technology across multiple regions.
- Company: Join a leading UK retailer with a focus on innovation.
- Benefits: Competitive pay, dynamic work environment, and potential for long-term projects.
- Why this job: Make a real impact on retail technology and improve customer experiences.
- Qualifications: Experience in service delivery management and strong stakeholder engagement skills.
- Other info: Fast-paced environment with opportunities for continuous improvement and career growth.
The predicted salary is between 42000 - 66000 £ per year.
Job Description
We are looking for a highly capable Service Delivery Manager to join the Retail Implementation Team at a leading UK retailer. This team is responsible for delivering new IT solutions and enhancing existing technologies across stores in the UK, Republic of Ireland, Channel Islands, and our Franchise Partner network. Initially this is an 8 week project – but could easily lead into longer term projects.
Recent Projects Include:
- Upgrading Local Area and Wireless networks across all stores
- Enhancing in-store printing capabilities
- Rolling out systems to allow Franchise Partners to use our stock management tools
- Deploying additional hardware to support peak trading periods
- Expanding Self Check Out (SCO) capacity
- Supporting the rollout of new till-scanning hardware
This is a hands-on role that requires strong service delivery management skills, the ability to work across a variety of internal teams and suppliers, and a commitment to driving successful project outcomes.
Key Responsibilities
- Lead the day-to-day delivery of small to medium-scale retail IT implementation projects
- Manage relationships with project stakeholders, ensuring clear communication and high satisfaction
- Collaborate with 3rd-party suppliers to build strong, productive partnerships
- Scope and assess project requirements to align with business goals
- Plan, monitor, and report on implementation activities, dependencies, and timelines
- Coordinate and manage internal and external resources to minimise delivery risk
- Proactively manage project risks and issues, escalating when necessary
- Ensure compliance with internal change management processes and quality standards
- Continuously identify opportunities to improve delivery efficiency and effectiveness
What We’re Looking For
- Proven experience in Service Delivery Management, ideally within retail or large corporate environments
- Demonstrated success in delivering hardware deployments at scale
- Strong stakeholder engagement and relationship-building skills
- Excellent problem-solving skills and proficiency in Microsoft Excel
- A proactive, detail-oriented, and delivery-focused approach
Why Join Us?
You’ll play a pivotal role in shaping and delivering retail technology that impacts stores across multiple regions. Working within a supportive and fast-paced environment, you’ll have the opportunity to contribute to high-visibility projects and drive continuous improvement in how we deliver IT to the front line.
Rate of £165 is for LTD Company Contractor – PAYE rate can be discussed if required
Service Delivery Manager IT employer: OJC IT LTD
Contact Detail:
OJC IT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager IT
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Service Delivery Manager. Highlight your skills in managing relationships and delivering IT solutions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Service Delivery Manager IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in IT project delivery and any relevant retail experience. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific projects or experiences that relate to the job description.
Showcase Your Stakeholder Management Skills: Since this role involves managing relationships with various stakeholders, make sure to include examples of how you've successfully engaged with different teams or suppliers in your previous roles. We love seeing strong communication skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OJC IT LTD
✨Know Your Projects
Familiarise yourself with recent projects the company has undertaken, like upgrading networks or enhancing in-store printing. This shows you’re genuinely interested and can discuss how your experience aligns with their needs.
✨Stakeholder Engagement
Prepare examples of how you've successfully managed relationships with stakeholders in past roles. Highlight your communication skills and how you ensured high satisfaction levels, as this is crucial for a Service Delivery Manager.
✨Problem-Solving Skills
Be ready to discuss specific challenges you've faced in service delivery and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving prowess.
✨Show Your Proactivity
Illustrate your proactive approach by sharing instances where you identified opportunities for improvement in previous projects. This will resonate well, as they value continuous improvement in delivery efficiency.