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- Tasks: Lead exciting IT projects in retail, ensuring smooth delivery and top-notch service.
- Company: Join a major retailer with a dynamic team focused on innovation.
- Benefits: Competitive pay, potential for remote work, and opportunities for career growth.
- Why this job: Make a real impact in retail IT while developing your project management skills.
- Qualifications: Experience in service delivery or implementation management is essential.
- Other info: Initial 12-week contract with the possibility of extension; vibrant office culture.
The predicted salary is between 33000 - 55000 £ per year.
The Retail Implementation Team within a major retailer is responsible for delivering new IT solutions and changes to existing IT systems across the store estate, driven by evolving business requirements. This includes delivery across the UK, Republic of Ireland, Channel Islands, and the retailer's Franchise Partners.
Recent initiatives within the Retail Implementation area include:
- Upgrade of Local Area Network (LAN) and wireless infrastructure across all stores
- Enhancement of in-store printing capabilities
- Delivery of network and hardware solutions enabling Franchise Partners to use the retailer's stock management systems
- Deployment of additional hardware to support peak trading periods
- Expansion of Self-Check-Out tilling across the store estate
- Delivery of hardware to support new till scanning solutions
We are seeking an experienced Service Delivery Manager to take day-to-day responsibility for the successful delivery of small to medium-scale Retail Implementation projects. The role requires strong service delivery expertise, excellent stakeholder communication skills, and the ability to build and maintain effective relationships across internal teams and a diverse third-party supplier base.
The ideal candidate will have previous service delivery or implementation management experience, with a proven track record of delivering hardware deployments within retail or large corporate environments. Strong Excel, analytical, and problem-solving skills are essential.
This role is offered with an initial 12-week probation period, with a view to becoming a long-term position, subject to successful performance. Pay rate will be discussed in line with the successful applicant's engagement method, which may include PAYE or a compliant limited company arrangement.
Key Responsibilities
- Take ownership of implementation-related activities for assigned Retail Implementation projects, ensuring delivery to agreed scope, time, and quality
- Build and manage effective working relationships with key project stakeholders, ensuring expectations are met or exceeded within budget and schedule constraints
- Establish and maintain strong partnerships with third-party suppliers to maximise value from their skills and expertise
- Accurately assess and scope implementation requirements to support overall project objectives
- Plan, track, and report on implementation activities, managing dependencies and contributing to wider project and programme planning
- Identify, secure, and manage internal and external resources, ensuring appropriately skilled personnel are deployed to minimise delivery risk
- Proactively manage risks and issues, ensuring early identification, effective mitigation, and timely escalation where required
- Ensure all implementation activities comply with Change Management processes and receive appropriate approvals
- Maintain adherence to quality assurance and quality control standards
- Collaborate with Project Managers and team colleagues to integrate new solutions into Network & Deployment processes
- Continuously seek opportunities to improve and streamline implementation delivery methods
Primarily office based but once settled etc there may be the option for some days to be WFH.
Job Types: Temporary, Fixed term contract
Contract length: 8 weeks
Pay: £165.00 per day
Work Location: In person
Service Delivery Manager Retail IT in Milton Keynes employer: OJC IT LTD
Contact Detail:
OJC IT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager Retail IT in Milton Keynes
✨Tip Number 1
Network, network, network! Get out there and connect with people in the retail IT space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its recent projects, especially those related to service delivery and IT solutions. Be ready to discuss how your experience aligns with their needs, and don’t forget to have some questions prepared to show your interest.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, highlight specific examples where you’ve successfully managed risks or resolved issues in past projects. This will demonstrate your ability to handle the challenges that come with the Service Delivery Manager role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to land that dream job!
We think you need these skills to ace Service Delivery Manager Retail IT in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in service delivery and implementation management, especially in retail or corporate environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've managed and how you’ve built relationships with stakeholders. We love seeing your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your analytical and problem-solving skills. Share examples of how you've tackled challenges in past projects. We’re keen on candidates who can think on their feet and deliver results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at OJC IT LTD
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the key responsibilities and recent initiatives mentioned in the job description. Be ready to discuss how your previous experience aligns with managing small to medium-scale Retail Implementation projects, especially in terms of hardware deployments.
✨Showcase Your Stakeholder Skills
Since building effective relationships is crucial for this role, prepare examples of how you've successfully managed stakeholder expectations in past projects. Highlight your communication skills and any specific strategies you've used to keep everyone on the same page.
✨Demonstrate Problem-Solving Prowess
Be prepared to discuss specific challenges you've faced in service delivery or implementation management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified risks and implemented solutions effectively.
✨Familiarise Yourself with Change Management
Understanding Change Management processes is key for this role. Brush up on relevant methodologies and be ready to explain how you've ensured compliance in your previous roles. This will show that you can maintain quality assurance and control standards during implementation activities.