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- Tasks: Support and deliver exciting retail IT projects, ensuring smooth implementation and stakeholder satisfaction.
- Company: Join a major retailer with a focus on innovation and teamwork.
- Benefits: Competitive pay, potential for remote work, and opportunities for career growth.
- Other info: Dynamic office environment with a chance to work from home after settling in.
- Why this job: Be part of transformative projects that enhance retail experiences across the UK and beyond.
- Qualifications: Experience in service delivery or project management, strong Excel and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
The Retail Implementation Team within a major retailer is responsible for delivering new IT solutions and changes to existing IT systems across the store estate, driven by evolving business requirements. This includes delivery across the UK, Republic of Ireland, Channel Islands, and the retailer’s Franchise Partners.
Recent initiatives within the Retail Implementation area include:
- Upgrade of Local Area Network (LAN) and wireless infrastructure across all stores
- Enhancement of in-store printing capabilities
- Delivery of network and hardware solutions enabling Franchise Partners to use the retailer’s stock management systems
- Deployment of additional hardware to support peak trading periods
- Expansion of Self-Check-Out tilling across the store estate
- Delivery of hardware to support new till scanning solutions
We are seeking an experienced Project Office Support colleague to take day-to-day responsibility for the successful delivery and support of small to medium-scale Retail Implementation projects. The role requires strong service delivery expertise, excellent stakeholder communication skills, and the ability to build and maintain effective relationships across internal teams and a diverse third-party supplier base.
The ideal candidate will have previous service delivery or implementation management experience, with a proven track record of delivering hardware deployments within retail or large corporate environments. Strong Excel, analytical, and problem-solving skills are essential.
This role is offered with an initial 12-week probation period, with a view to becoming a long-term position, subject to successful performance. Pay rate will be discussed in line with the successful applicant’s engagement method, which may include PAYE or a compliant limited company arrangement.
Key Responsibilities:
- Take ownership of implementation-related activities for assigned Retail Implementation projects, ensuring delivery to agreed scope, time, and quality
- Build and manage effective working relationships with key project stakeholders, ensuring expectations are met or exceeded within budget and schedule constraints
- Establish and maintain strong partnerships with third-party suppliers to maximise value from their skills and expertise
- Accurately assess and scope implementation requirements to support overall project objectives
- Plan, track, and report on implementation activities, managing dependencies and contributing to wider project and programme planning
- Identify, secure, and manage internal and external resources, ensuring appropriately skilled personnel are deployed to minimise delivery risk
- Proactively manage risks and issues, ensuring early identification, effective mitigation, and timely escalation where required
- Ensure all implementation activities comply with Change Management processes and receive appropriate approvals
- Maintain adherence to quality assurance and quality control standards
- Collaborate with Project Managers and team colleagues to integrate new solutions into Network and Deployment processes
- Continuously seek opportunities to improve and streamline implementation delivery methods
Primarily office based but once settled there may be an option to work 1 day per week from home.
Project Office Support in Milton Keynes employer: OJC IT LTD
Contact Detail:
OJC IT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Office Support in Milton Keynes
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their projects, and think about how your skills can contribute to their success. Practise common interview questions and have some examples ready that showcase your service delivery expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer’s mind, which is always a plus!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your interest and commitment to joining our team.
We think you need these skills to ace Project Office Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Office Support role. Highlight your service delivery expertise and any relevant experience in retail or corporate environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific projects you've worked on that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Skills: Don’t forget to showcase your strong Excel, analytical, and problem-solving skills in your application. We’re looking for someone who can manage risks and issues effectively, so give us examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at OJC IT LTD
✨Know Your Projects
Before the interview, dive deep into the types of projects the Retail Implementation Team has been involved in. Familiarise yourself with recent initiatives like the LAN upgrades and self-check-out expansions. This will show your genuine interest and help you discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role requires excellent stakeholder communication, prepare examples that highlight your ability to build relationships and manage expectations. Think of times when you successfully navigated challenges with suppliers or internal teams, and be ready to share those stories.
✨Demonstrate Problem-Solving Prowess
Be prepared to discuss specific instances where you've tackled issues during project implementations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how your analytical skills led to successful outcomes.
✨Understand Change Management
Brush up on change management processes and be ready to discuss how you've adhered to these in past roles. Highlight your understanding of quality assurance standards and how you ensure compliance in implementation activities, as this is crucial for the position.