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For Companies At a Glance
- Tasks: Provide hands-on support for software, hardware, and networking in a dynamic environment.
- Company: Join a growing Customer Success team in a public sector-focused tech company.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Luton-based role with occasional travel and on-call responsibilities.
- Why this job: Make a real difference by supporting critical systems that impact public services.
- Qualifications: 3-5 years in IT support with strong Windows and networking knowledge.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive Support Engineer to join a growing Customer Success team, acting as the technical front line for customers using critical evidence capture solutions in public sector environments.
The Role
- Provide 1st and 2nd line support across software, hardware, and networking, working closely with internal teams to keep systems running reliably.
- This is a hands‑on, varied role covering cloud platforms, on‑prem environments, and internal IT support.
Key Responsibilities
- Troubleshoot and resolve support tickets within SLAs.
- Support cloud and on‑prem systems (user access, configuration, diagnostics).
- Assist with Linux servers, databases, and networking issues.
- Maintain accurate documentation and knowledge base content.
- Provide internal IT support (devices, Microsoft 365, access).
- Support incident management, including occasional out‑of‑hours cover.
- Attend customer sites when required.
About You
- 3–5 years’ experience in IT support (Level 2).
- Strong knowledge of Windows, Microsoft 365, and networking fundamentals.
- Basic Linux knowledge and hardware troubleshooting skills.
- Clear communicator with a methodical approach.
- Comfortable working to SLAs and ticketing systems.
- Eligible for UK police vetting (NPPV / SC).
- Experience in public sector or regulated environments.
- Active Directory / Entra ID knowledge.
- Exposure to PostgreSQL, scripting, or hardware diagnostics.
- Luton-based, with occasional travel and on‑call rota for major incidents.
Support Engineer employer: OJ Digital
Contact Detail:
OJ Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those in public sector roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common support scenarios. Think about how you’d troubleshoot issues with Windows, Microsoft 365, or Linux servers. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your communication skills! As a Support Engineer, you’ll need to explain technical issues clearly. Practice explaining complex concepts in simple terms to friends or family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows, Microsoft 365, and networking. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Support Engineer role and how your background makes you a great fit for our Customer Success team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky support issues in the past. We love seeing a methodical approach to troubleshooting, so share any specific challenges you’ve overcome!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at OJ Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and networking fundamentals. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any exposure to Linux servers and databases.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved support tickets in the past. Think about times when you had to work under pressure or meet SLAs, and be ready to explain your methodical approach to problem-solving.
✨Communicate Clearly and Confidently
As a Support Engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to interact with customers who aren't tech-savvy. This will demonstrate your ability to be a clear communicator.
✨Familiarise Yourself with the Company’s Environment
Research the public sector environments that the company operates in. Understanding their critical evidence capture solutions will help you tailor your responses and show that you're genuinely interested in the role and the company.