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- Tasks: Manage global customer accounts and drive growth through strong relationships.
- Company: Leading SaaS business in the eCommerce automation space.
- Benefits: £55,000 base salary, remote work, 25 days holiday, and wellness support.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 3+ years in account management with a focus on eCommerce or related sectors.
- Other info: Enjoy ongoing training and clear career progression opportunities.
The predicted salary is between 39600 - 66000 £ per year.
We’re supporting a leading SaaS business in the eCommerce automation space, looking for a talented Global Account Manager to manage and grow strategic customer relationships. This is a key role focused on developing long-term partnerships with existing clients — ensuring high levels of adoption, satisfaction, and expansion across global accounts. You’ll work closely with Customer Success, Marketing, and Product teams to deliver exceptional customer outcomes and identify new revenue opportunities within your portfolio. This position is remote within the UK.
To be considered for this role, you must have experience working in one of the following sectors: eCommerce SaaS, Retail Tech, Marketplace/Channel Management, Inventory Management, Order Management (OMS), Warehouse Management (WMS), Shipping/Fulfilment SaaS, or Supply Chain/Logistics Technology.
Key Responsibilities- Manage a portfolio of key global customers, driving retention, growth, and satisfaction
- Identify cross-sell and upsell opportunities through consultative engagement
- Build strong, trusted relationships with senior stakeholders across client organisations
- Collaborate closely with internal teams to ensure customers achieve maximum value from the platform
- Conduct regular business reviews and present strategic recommendations
- Track and report on key account metrics, forecasting renewals and expansion revenue
- 3+ years’ experience in account management within the relevant areas
- Proven track record of growing existing customer accounts and driving renewals
- Strong commercial awareness and ability to identify expansion opportunities
- Confident communicator with excellent presentation and relationship-building skills
- Organised, proactive, and collaborative, with a genuine passion for customer success
- £55,000 base salary + £37,500 OTE
- Fully remote (UK)
- 25 days holiday + bank holidays
- Private medical insurance
- Group life insurance and wellbeing rewards programme
- Laptop and home office budget
- Access to mental health and wellness support
- Ongoing training, development, and clear career progression
Global Account Manager employer: OJ Digital
Contact Detail:
OJ Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Account Manager
✨Tip Number 1
Network like a pro! Reach out to connections in the eCommerce SaaS space and let them know you're on the hunt for a Global Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their products and how they fit into the market. This will help us show off your knowledge and passion during the interview, making you stand out from the crowd.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in account management and how you've driven growth and satisfaction in previous roles. We want to hear about your successes and how you can replicate them for potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to showcase your skills and enthusiasm for the role!
We think you need these skills to ace Global Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Account Manager role. Highlight your experience in eCommerce SaaS and any relevant achievements that showcase your ability to manage and grow customer relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be specific about your experience in account management and how you can drive growth.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities. Instead, focus on your achievements and the impact you've made in previous roles. Numbers and specific examples can really make you stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at OJ Digital
✨Know Your Stuff
Before the interview, dive deep into the company’s eCommerce SaaS offerings. Understand their products, recent developments, and how they stand out in the market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experience that highlight your ability to grow customer accounts and drive renewals. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Build Rapport with the Interviewer
Remember, this role is all about relationship-building. During the interview, focus on establishing a connection with the interviewer. Ask insightful questions about their experiences and share relevant anecdotes that demonstrate your interpersonal skills.
✨Be Ready to Discuss Metrics
Since tracking key account metrics is crucial for this role, be prepared to discuss how you've measured success in previous positions. Talk about specific KPIs you’ve used, how you tracked them, and the outcomes of your efforts to drive customer satisfaction and growth.
