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- Tasks: Manage and grow strategic customer relationships in the eCommerce SaaS space.
- Company: Leading SaaS business focused on eCommerce automation.
- Benefits: £55,000 base salary, remote work, 25 days holiday, and wellness support.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 3+ years in account management with a focus on eCommerce or related sectors.
- Other info: Enjoy ongoing training and clear career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re supporting a leading SaaS business in the eCommerce automation space, looking for a talented Account Manager to manage and grow strategic customer relationships. This is a key role focused on developing long-term partnerships with existing clients — ensuring high levels of adoption, satisfaction, and expansion across global accounts. You’ll work closely with Customer Success, Marketing, and Product teams to deliver exceptional customer outcomes and identify new revenue opportunities within your portfolio. This position is remote within the UK.
To be considered for this role, you must have experience working in one of the following sectors: eCommerce SaaS, Retail Tech, Marketplace/Channel Management, Inventory Management, Order Management (OMS), Warehouse Management (WMS), Shipping/Fulfilment SaaS, or Supply Chain/Logistics Technology.
Key Responsibilities- Manage a portfolio of key global customers, driving retention, growth, and satisfaction
- Identify cross-sell and upsell opportunities through consultative engagement
- Build strong, trusted relationships with senior stakeholders across client organisations
- Collaborate closely with internal teams to ensure customers achieve maximum value from the platform
- Conduct regular business reviews and present strategic recommendations
- Track and report on key account metrics, forecasting renewals and expansion revenue
- 3+ years’ experience in account management within the relevant areas
- Proven track record of growing existing customer accounts and driving renewals
- Strong commercial awareness and ability to identify expansion opportunities
- Confident communicator with excellent presentation and relationship-building skills
- Organised, proactive, and collaborative, with a genuine passion for customer success
- £55,000 base salary + £37,500 OTE
- Fully remote (UK)
- 25 days holiday + bank holidays
- Private medical insurance
- Group life insurance and wellbeing rewards programme
- Laptop and home office budget
- Access to mental health and wellness support
- Ongoing training, development, and clear career progression
Account Manager in Glasgow employer: OJ Digital
Contact Detail:
OJ Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce and SaaS sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you understand their business and how you can help them grow. Tailor your examples to highlight your relevant experience!
✨Tip Number 3
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm and keeps you top of mind. We love seeing candidates who are proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Account Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in eCommerce SaaS or related sectors, and showcase how you've driven customer satisfaction and growth in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how your skills align with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Use metrics to demonstrate how you've successfully managed accounts, driven renewals, or identified new revenue opportunities. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at OJ Digital
✨Know Your Stuff
Before the interview, dive deep into the company’s eCommerce SaaS offerings. Understand their products, recent developments, and how they stand out in the market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experience that highlight your ability to grow customer accounts and drive renewals. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Build Rapport with the Interviewer
Account management is all about relationships, so use this opportunity to demonstrate your communication skills. Be personable, listen actively, and engage with the interviewer. Ask insightful questions about their team and clients to show you’re genuinely interested in building connections.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer engagement strategies. Think of potential challenges you might face in the role and how you would address them. This will showcase your proactive mindset and readiness to tackle real-world issues.