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- Tasks: Manage and grow strategic customer relationships in the eCommerce SaaS space.
- Company: Leading SaaS business focused on eCommerce automation.
- Benefits: £55,000 base salary, remote work, 25 days holiday, and wellness support.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 3+ years in account management with a focus on eCommerce or related sectors.
- Other info: Enjoy ongoing training and clear career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re supporting a leading SaaS business in the eCommerce automation space, looking for a talented Account Manager to manage and grow strategic customer relationships. This is a key role focused on developing long-term partnerships with existing clients — ensuring high levels of adoption, satisfaction, and expansion across global accounts. You’ll work closely with Customer Success, Marketing, and Product teams to deliver exceptional customer outcomes and identify new revenue opportunities within your portfolio. This position is remote within the UK.
To be considered for this role, you must have experience working in one of the following sectors: eCommerce SaaS, Retail Tech, Marketplace/Channel Management, Inventory Management, Order Management (OMS), Warehouse Management (WMS), Shipping/Fulfilment SaaS, or Supply Chain/Logistics Technology.
Key Responsibilities- Manage a portfolio of key global customers, driving retention, growth, and satisfaction
- Identify cross-sell and upsell opportunities through consultative engagement
- Build strong, trusted relationships with senior stakeholders across client organisations
- Collaborate closely with internal teams to ensure customers achieve maximum value from the platform
- Conduct regular business reviews and present strategic recommendations
- Track and report on key account metrics, forecasting renewals and expansion revenue
- 3+ years’ experience in account management within the relevant areas
- Proven track record of growing existing customer accounts and driving renewals
- Strong commercial awareness and ability to identify expansion opportunities
- Confident communicator with excellent presentation and relationship-building skills
- Organised, proactive, and collaborative, with a genuine passion for customer success
- £55,000 base salary + £37,500 OTE
- Fully remote (UK)
- 25 days holiday + bank holidays
- Private medical insurance
- Group life insurance and wellbeing rewards programme
- Laptop and home office budget
- Access to mental health and wellness support
- Ongoing training, development, and clear career progression
Account Manager in Birmingham employer: OJ Digital
Contact Detail:
OJ Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce SaaS space and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their products and how they help customers succeed. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in account management, especially how you've driven growth and satisfaction. Use specific examples that highlight your skills and achievements.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to potential employers. Plus, it shows you're serious about landing that Account Manager gig!
We think you need these skills to ace Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in eCommerce SaaS or related sectors, and showcase how you've driven customer satisfaction and growth in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how your skills align with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Use metrics to demonstrate how you've successfully managed accounts, driven renewals, or identified new revenue opportunities. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at OJ Digital
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the eCommerce SaaS landscape. Brush up on key trends, challenges, and competitors in the industry. This will not only show your passion but also help you engage in meaningful conversations about how you can contribute to their success.
✨Showcase Your Success Stories
Prepare specific examples from your past experience that highlight your ability to grow customer accounts and drive renewals. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Build Rapport with Stakeholders
Since this role involves building strong relationships with senior stakeholders, practice how you would approach these conversations. Think about how you can demonstrate your relationship-building skills during the interview by being personable and engaging.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current challenges in customer retention or how they measure success in account management. This not only demonstrates your enthusiasm but also gives you valuable insights into their expectations.