Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on 1st and 2nd line IT support for software, hardware, and networking issues.
- Company: OJ Digital, a dynamic company focused on customer success in the public sector.
- Benefits: Competitive salary, opportunities for growth, and a supportive team environment.
- Other info: Occasional travel and on-call duties in a fast-paced environment.
- Why this job: Join a proactive team and make a real difference in customer satisfaction.
- Qualifications: 3-5 years of Level 2 IT support experience and strong knowledge of Windows and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
OJ Digital is looking for a proactive Support Engineer to join their Customer Success team in Luton. In this hands-on role, you’ll provide 1st and 2nd line support for software, hardware, and networking issues in public sector environments.
Candidates should have:
- 3-5 years of Level 2 IT support experience
- Strong knowledge of Windows and Microsoft 365
- Basic Linux skills
The role requires clear communication and the ability to work to SLAs, with occasional travel and on-call duties.
2nd Line IT Support Engineer – Cloud & On-Prem employer: OJ Digital
Contact Detail:
OJ Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer – Cloud & On-Prem
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in customer success or support roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to interview, be ready to discuss specific examples of how you've tackled 1st and 2nd line support issues. We want to hear about your experience with Windows, Microsoft 365, and any Linux knowledge you've got.
✨Tip Number 3
Prepare for the unexpected! Since this role involves on-call duties, think about how you’d handle urgent support requests. Practising your problem-solving skills will help you shine during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line IT Support Engineer – Cloud & On-Prem
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3-5 years of Level 2 IT support experience. We want to see how your skills in Windows, Microsoft 365, and Linux fit the role perfectly!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our Customer Success team. Keep it clear and engaging!
Showcase Your Communication Skills: Since clear communication is key for this role, make sure your application reflects that. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OJ Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and basic Linux skills. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Demonstrate Your Communication Skills
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with an issue, so think about examples where you’ve done this successfully.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact your work. Be prepared to discuss how you prioritise tasks and manage your time to meet these agreements, as this will be crucial in a customer success role.
✨Prepare for On-Call Scenarios
Since the role includes on-call duties, think about how you would handle high-pressure situations. Prepare examples of times you’ve worked under pressure or dealt with urgent issues, and be ready to share your thought process during those moments.