Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer service and support students with their complaints.
- Company: Join a supportive organisation dedicated to fairness in higher education.
- Benefits: Generous holiday, gym membership contribution, and enhanced parental leave.
- Other info: Hybrid working model with opportunities for part-time roles.
- Why this job: Kickstart your career in complaints handling with training and mentorship.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28831 - 34597 £ per year.
Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment? The ombudsman service that deals with complaints from higher education service users is looking to recruit talented people into their team, so if this sounds like you then apply today!
Position: Casework Administrator
Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period)
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: Starting salary £28,831
Contract: Permanent
Closing Date: 10:00am, 02 March 2026
Interviews: Weeks commencing 7th April and 13th April
Benefits:
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
About the Organisation: Join an organisation whose vision is that students are always treated fairly and works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.
About the Role: Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders. You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills. You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need. The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation. Training will be provided and you will also be assigned a mentor to help you understand the needs and demands of the role.
Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.
About You:
- Have good analytical and administrative skills.
- Excellent oral and written communication skills.
- A general understanding of complaints handling and customer service experience including dealing with a volume and variety of telephone enquiries would be beneficial.
The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds. In particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications: Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk.
Casework Administrator in Oxford employer: Oia
Contact Detail:
Oia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Administrator in Oxford
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially how they handle complaints in higher education. This will help you tailor your responses during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the work culture and expectations. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Casework Administrator in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Casework Administrator role. Highlight your administrative skills and any customer service experience you have, as these are key for us in this position.
Showcase Your Communication Skills: Since excellent written communication is crucial, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the role.
Research the Organisation: Take some time to understand our mission and values. Mentioning how your personal values align with ours can really make your application stand out. We love candidates who resonate with our vision of fairness in higher education!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll get all the latest updates about your application and it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Oia
✨Know the Organisation
Before your interview, take some time to research the ombudsman service and its mission. Understanding their vision of treating students fairly will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Casework Administrator, excellent oral and written communication skills are crucial. Prepare examples from your past experiences where you effectively communicated with customers or colleagues, especially in challenging situations. This will highlight your ability to handle enquiries with empathy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think about how you would handle specific complaints or administrative challenges. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the training process, mentorship opportunities, or how success is measured in the role. This shows your enthusiasm and eagerness to grow within the organisation.