At a Glance
- Tasks: Support students and colleagues with excellent customer service and administrative tasks.
- Company: Join a charity focused on higher education complaints, promoting diversity and inclusion.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Other info: Open to part-time and job share applications; diverse backgrounds encouraged.
- Why this job: Kickstart your career in complaints handling while making a real difference in education.
- Qualifications: No specific degree required; customer service experience is a plus.
Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment? The ombudsman service that deals with complaints from higher education service users is looking to recruit talented people into their team, so if this sounds like you… then apply today!
Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation)
Hours: Full time (open to part time and job share)
Salary: Starting from £28,831
Contract: Permanent
Closing Date: 10:00am, 21st Jul 2025
About the Role
Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders. You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills. You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need. The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.
About You
You will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity. Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling is beneficial for this role. The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk.
Casework Administrator in Reading employer: Oia
Join a dynamic and supportive team as a Casework Administrator, where your administrative skills and commitment to excellent customer service will be valued. Located in Reading with a hybrid working model, this role offers a unique opportunity for professional growth within a diverse and inclusive environment that prioritises employee development and community representation. With flexible working options and a focus on empathy and integrity, this organisation is dedicated to making a meaningful impact in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Administrator in Reading
✨Tip Number 1
Familiarise yourself with the ombudsman service and its role in higher education. Understanding the specific challenges faced by students can help you demonstrate empathy and a genuine interest during any interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Think of examples from your past experiences where you've successfully resolved issues or provided support, as these will be valuable to discuss.
✨Tip Number 3
Network with current or former employees of the organisation if possible. They can provide insights into the company culture and what they look for in a Casework Administrator, which can give you an edge in your application.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle various situations related to casework and customer service, as this will showcase your problem-solving abilities.
We think you need these skills to ace Casework Administrator in Reading
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Casework Administrator position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Customer Service Experience:Emphasise any previous customer service experience in your CV and cover letter. Provide specific examples of how you've handled enquiries or complaints, showcasing your empathy and communication skills.
Showcase Analytical Skills:Mention any analytical skills you possess, especially those relevant to administrative tasks. Describe situations where you've used these skills to solve problems or improve processes.
Personalise Your Application:Make your application stand out by personalising your cover letter. Address it to the hiring team and express your genuine interest in the organisation's mission and values, particularly regarding diversity and inclusion.
How to prepare for a job interview at Oia
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled challenging situations and ensured customer satisfaction.
✨Demonstrate Empathy and Communication
The position requires strong oral and written communication skills. Practice articulating your thoughts clearly and empathetically, especially when discussing sensitive topics related to complaints handling.
✨Highlight Your Analytical Abilities
As a Casework Administrator, you'll need good analytical skills. Be ready to explain how you approach problem-solving and decision-making, perhaps by sharing a relevant example from your past work or studies.
✨Understand the Organisation's Values
Familiarise yourself with the charity's mission and values, particularly their commitment to diversity and inclusion. Be prepared to discuss how your background and experiences align with these values during the interview.
