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For Companies At a Glance
- Tasks: Provide first line IT support and troubleshoot tech issues for clients across London.
- Company: Join a friendly, innovative team at a leading IT support company.
- Benefits: Enjoy competitive pay, private healthcare, and funded training opportunities.
- Why this job: Kickstart your IT career with hands-on training and real-world experience.
- Qualifications: Passion for technology and strong communication skills are essential.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 22000 - 30000 ÂŁ per year.
Location: Highams Park, East London (office-based initially)
Contract: Permanent, full-time
Initial hours: 9:00am-5:30pm, Monday to Friday (37.5 hours per week + 1 hour unpaid lunch)
Hybrid working: After 12 months’ service, optional hybrid working available (role dependent, minimum 2 days WFH when not on-site)
About The Role
We have an exciting opportunity for a Trainee First Line IT Support Engineer to join our hardworking, friendly team at our Head Office in Highams Park. This is an ideal entry-level role for someone who is passionate about technology and looking to build a long-term career in IT. You’ll be trained by our experienced engineers to provide telephone, remote and desk-side support to a wide range of clients across London and surrounding counties. You’ll learn best practice support methods, develop troubleshooting skills and gain hands-on exposure to a variety of technologies and environments. Full training is provided, including ongoing learning and professional qualifications funded by the company.
What You’ll Be Doing (key Responsibilities)
- Provide 1st line support via telephone, remote tools and in-person assistance, ensuring excellent customer service at all times
- Log, update and resolve tickets accurately, escalating where appropriate in line with SLAs and internal processes
- Troubleshoot common issues relating to Microsoft 365, Windows devices, Apple devices and mobile hardware
- Carry out basic hardware and software tasks, including installations, configuration, upgrades and fault-finding
- Attend client sites for planned and reactive support, delivering professional desk-side assistance
- Support our Projects team with on-site deployments and implementations, gaining exposure to a broad range of technologies
- Contribute to documentation and knowledgebase articles to improve team efficiency and service quality
What We’re Looking For (essential Requirements)
- A genuine passion in computers and technology
- A naturally proactive approach to problem-solving, being comfortable researching issues and asking the right questions
- Clear, professional communication skills (written and verbal) and strong attention to detail
- Confidence dealing with clients in person and remotely, with a customer-first mindset
- The ability to stay calm, organised and professional under pressure and to work to deadlines
- A full UK driving licence and your own vehicle - a willingness to travel to client sites across London and surrounding counties (via public transport and car where required)
- You must live within an acceptable commutable distance of our office in Highams Park, E4.
- Basic understanding of using Windows 10 and 11 operating systems, Microsoft 365 apps (e.g., Outlook Email, Word, Excel etc.), and peripherals (e.g., connecting and setting up devices such as printers, monitors, keyboards & mice etc.)
Nice to have (desirable)
- An IT qualification such as A-Level IT, BTEC, apprenticeship, or equivalent learning/experience
- Any exposure to helpdesk tools, ticketing systems, remote support software, or customer service roles
- Basic understanding of macOS/iOS support
- Active Directory knowledge (basic awareness is sufficient at trainee level)
- Core networking concepts (e.g., IP addressing, DHCP, DNS—at a basic level)
Training & progression
We’re committed to developing your skills. You will receive structured onboarding and mentoring from experienced engineers, paid training and funded qualifications, and opportunities to progress into a First Line Engineer, then further into Second Line / Projects depending on performance and interest.
Benefits
Bupa “Complete” private healthcare after 12 months’ employment, 20 days annual leave plus...
Trainee First Line IT Support Engineer in London employer: OhSo Technical
Contact Detail:
OhSo Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee First Line IT Support Engineer in London
✨Tip Number 1
Get your networking game on! Reach out to people in the IT industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common IT support scenarios and how you'd handle them. This will boost your confidence and show potential employers that you're ready to tackle real-world problems.
✨Tip Number 3
Don’t forget to showcase your passion for technology! During interviews, share personal projects or experiences that highlight your enthusiasm and willingness to learn. It’s all about showing that you’re not just looking for a job, but a career.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Trainee First Line IT Support Engineer in London
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your interest in IT. We love to see candidates who are genuinely excited about the field.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with what we’re looking for. This shows us you’ve done your homework and are serious about joining our team!
Keep It Clear and Professional: Your written application should be easy to read and free of jargon. Use clear language and check for spelling and grammar mistakes. We appreciate attention to detail, so make sure your application reflects that!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OhSo Technical
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11 and Microsoft 365 apps. Be ready to discuss how you’ve used these technologies in the past, even if it’s just personal experience. Showing that you’re familiar with the tools they use will impress the interviewers.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled tech issues before. Think of a time when you had to troubleshoot a problem—what steps did you take? This will demonstrate your proactive approach and ability to stay calm under pressure.
✨Practice Professional Communication
Since this role involves client interaction, practice clear and professional communication. You might want to do a mock interview with a friend or family member, focusing on how you explain technical concepts in simple terms. This will help you convey your ideas effectively during the actual interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team, training opportunities, or the technologies they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers!
