Founding Customer Success Engineer | Cybersecurity Start Up | London
Founding Customer Success Engineer required for a high-growth cybersecurity start-up with an established and expanding enterprise customer base.
The product has traction. Customers are live. Revenue is growing.
The next phase requires a technically strong post‑sales leader to formalise and scale customer success, ensuring onboarding excellence, deep technical adoption, and long‑term expansion across cloud security environments.
This is a foundational hire at an inflection point: established product‑market fit, real customers, and meaningful upside.
Who You Are
- Deeply technical Customer Success Engineer who enjoys complex environments and learning new technologies
- Experienced within cybersecurity or cloud‑enabled developer tooling
- Background in software or systems engineering, now excelling in customer‑facing technical work
- Experienced building structure from scratch
- Strong in post‑sales execution
- Deep cloud security expertise
- Thrive in ambiguity – decisive, adaptable, and quick to iterate based on customer feedback
Why Join
- Established enterprise customer base
- Strong growth trajectory and product traction
- Foundational, high‑visibility hire
- Direct influence on product and go‑to‑market strategy
- Equity and meaningful ownership
- Opportunity to architect the Customer Success function at scale
If you’re a technical CSE ready to build and scale a function within a growing cybersecurity company, let’s chat.
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Founding Customer Success Engineer | Cybersecurity Start-Up | London employer: Oho Group
Join a pioneering early-stage AI company in London, where you'll have the unique opportunity to work on foundational technology that shapes how organisations understand and reason over complex information. With a strong emphasis on autonomy and technical influence, you'll be part of a small, highly capable team that values innovative thinking and offers meaningful ownership in the company's success. The collaborative and flexible work culture fosters personal growth and encourages you to turn research ideas into impactful production systems.
