At a Glance
- Tasks: Lead customer success initiatives and ensure seamless onboarding for enterprise clients.
- Company: Exciting cybersecurity start-up with a strong growth trajectory.
- Benefits: Equity, ownership opportunities, and a chance to shape the future of customer success.
- Other info: Join a high-visibility team at an inflection point with real customers and growth potential.
- Why this job: Be a foundational hire and directly influence product strategy in a dynamic environment.
- Qualifications: Technical expertise in cybersecurity and experience in customer-facing roles.
The predicted salary is between 48000 - 72000 £ per year.
Founding Customer Success Engineer required for a high-growth cybersecurity start-up with an established and expanding enterprise customer base. The product has traction. Customers are live. Revenue is growing. The next phase requires a technically strong post-sales leader to formalise and scale customer success, ensuring onboarding excellence, deep technical adoption, and long-term expansion across cloud security environments. This is a foundational hire at an inflection point: established product-market fit, real customers, and meaningful upside.
Who You Are
- Deeply technical Customer Success Engineer who enjoys complex environments and learning new technologies
- Experienced within cybersecurity or cloud-enabled developer tooling
- Background in software or systems engineering, now excelling in customer-facing technical work
- Experienced building structure from scratch
- Strong in post-sales execution
- Deep cloud security expertise
- Thrive in ambiguity - decisive, adaptable, and quick to iterate based on customer feedback
Why Join
- Established enterprise customer base
- Strong growth trajectory and product traction
- Foundational, high-visibility hire
- Direct influence on product and go-to-market strategy
- Equity and meaningful ownership
- Opportunity to architect the Customer Success function at scale
If you’re a technical CSE ready to build and scale a function within a growing cybersecurity company, let's chat.
Founding Customer Success Engineer | Cybersecurity Start-Up | London employer: Oho Group
Join a pioneering early-stage AI company in London, where you'll have the unique opportunity to work on foundational technology that shapes how organisations understand and reason over complex information. With a strong emphasis on autonomy and technical influence, you'll be part of a small, highly capable team that values innovative thinking and offers meaningful ownership in the company's success. The collaborative and flexible work culture fosters personal growth and encourages you to turn research ideas into impactful production systems.
StudySmarter Expert Advice🤫
We think this is how you could land Founding Customer Success Engineer | Cybersecurity Start-Up | London
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity space, especially those who work at start-ups. Use LinkedIn to connect and engage with them; you never know who might have a lead on that Founding Customer Success Engineer role.
✨Tip Number 2
Show off your technical chops! When you get the chance to chat with potential employers, be ready to discuss your experience with cloud security and how you've tackled complex environments. This is your moment to shine!
✨Tip Number 3
Prepare for the unexpected! Start-ups thrive on adaptability, so be ready to share examples of how you've thrived in ambiguity. Highlight your ability to iterate based on feedback – it’s a key trait they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a direct line to the hiring team, and applying there can give you an edge. Plus, it shows you’re serious about joining our exciting journey in the cybersecurity world.
We think you need these skills to ace Founding Customer Success Engineer | Cybersecurity Start-Up | London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in cybersecurity and cloud environments. We want to see how your background in software or systems engineering can translate into customer success, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific experiences that align with the job description, especially around post-sales execution and building structures from scratch. It’ll show us you’re genuinely interested!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant. This is your chance to make a strong first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at Oho Group
✨Know Your Tech Inside Out
As a Founding Customer Success Engineer, you need to demonstrate your deep technical expertise. Brush up on the latest trends in cybersecurity and cloud security environments. Be ready to discuss how you've tackled complex technical challenges in previous roles.
✨Showcase Your Customer-Centric Approach
This role is all about ensuring customer success, so be prepared to share specific examples of how you've improved customer experiences in the past. Highlight your ability to adapt based on feedback and how you've driven post-sales execution effectively.
✨Prepare for Ambiguity
Since this is a start-up environment, expect questions that assess your adaptability and decision-making skills in uncertain situations. Think of scenarios where you've thrived in ambiguity and how you turned challenges into opportunities.
✨Demonstrate Your Vision for Customer Success
As a foundational hire, you'll have a direct influence on the customer success function. Be ready to discuss your ideas on structuring and scaling this function. Show them how you can architect a strategy that aligns with their growth trajectory.
