Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer tech inquiries and troubleshoot issues.
- Company: Join a fast-growing Fintech start-up reshaping financial workflows.
- Benefits: Shape the support function, rapid learning, and ownership opportunities.
- Why this job: Make a real impact in a mission-driven team solving important problems.
- Qualifications: 2 years in technical support, strong problem-solving skills, and tech-savvy.
- Other info: Collaborative environment with exposure to modern tech and real-world challenges.
The predicted salary is between 36000 - 60000 £ per year.
Support Engineer required to join a very well-backed Fintech start-up who are reshaping how underlooked businesses manage payments, credit, and financial workflows. They are growing 20% month on month and are gearing to scale their current team of 9 rapidly. You will be working closely with the CTO, taking over a section of his work where he has been working with clients in the senior team, and will work closely with customers to troubleshoot issues, improve user experience, and ensure seamless adoption of the platform. This is an opportunity to join early, have a meaningful impact, and help shape the future of the product and support function.
Key Responsibilities
- Serve as the first point of contact for customer technical inquiries
- Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows
- Document solutions, FAQs, and internal processes to improve efficiency and knowledge-sharing
- Collaborate closely with product and engineering teams to escalate and resolve complex cases and influence roadmap improvements
- Support onboarding, setup, and training for new customers
- Proactively identify patterns, bugs, or bottlenecks and suggest improvements
Qualifications
- Circa 2 years experience in technical support or customer-facing engineering roles
- Strong problem-solving and troubleshooting skills
- Ability to translate technical issues into clear explanations
- Familiarity with APIs, integrations, operating systems, and basic networking concepts
- Ability to thrive in a fast-paced start-up environment
What We Offer
- The chance to shape the support function at an early, high-growth start-up
- Rapid learning and ownership opportunities
- A collaborative, mission-driven team solving real problems for overlooked industries
- Exposure to modern tech, challenging problems, and customers who rely on the platform daily
Technical Support Engineer - Very Well-Backed Start-Up - Fintech - London employer: Oho Group Ltd
Contact Detail:
Oho Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Very Well-Backed Start-Up - Fintech - London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at start-ups. Use LinkedIn to connect and engage with them; you never know who might have a lead on that perfect Technical Support Engineer role.
✨Tip Number 2
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to thrive in a fast-paced environment and make you stand out.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our mission-driven team. Tailor your application to highlight your experience with APIs and customer support.
✨Tip Number 4
Prepare for a hands-on interview! Be ready to troubleshoot a mock issue or explain how you'd approach onboarding a new customer. This will show us that you can hit the ground running and make an impact from day one.
We think you need these skills to ace Technical Support Engineer - Very Well-Backed Start-Up - Fintech - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Engineer. Highlight your experience in technical support and any relevant skills that match what we're looking for, like troubleshooting and customer interaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about fintech and how your background makes you a perfect fit for our team. Don't forget to mention any specific experiences that relate to the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: In both your CV and cover letter, give examples of how you've tackled complex issues in the past. We love seeing how you approach problems and come up with solutions, especially in a fast-paced environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team!
How to prepare for a job interview at Oho Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around APIs, integrations, and basic networking concepts. Be ready to discuss how you've tackled similar issues in the past and how you can apply that experience to help customers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex troubleshooting cases you've handled. Highlight your thought process and how you arrived at solutions, as this will demonstrate your ability to think critically under pressure.
✨Understand the Company’s Mission
Familiarise yourself with the start-up's goals and the industries they serve. Showing that you understand their mission and how your role as a Technical Support Engineer fits into that will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges they face, and how you can contribute to improving user experience. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
